Terms to know

Data Capture (DC)

the campaign you can use to collect contact information like name, email, address, and/or date of birth through an automated text conversation

Automated Message Campaign (AMC)

The campaign you can use to schedule a series of messages over any amount of time. Including texts, emails (through mailchimp), polls, voice messages, and internal messages to other users on the account

Numbers

There are 3 basic types of numbers within the PastorsLine system.

Number category	Special info
Long code / Local number The 10-digit number you choose to be your PastorsLine number. This is a dedicated number you own that you can use to send / receive messages and use keywords with.	Since this number is unique to you, you may use any keyword with it...even if another ministry is using the same one.
High-throughput Verified Toll-free Number Our PastorsLine shared, high-throughput verified toll-free number (currently +1 (833) 444-2101). Due to changes by the mobile carriers, this number is recommended over the short code (see below) because it should have less carrier filtering meaning that more of your messages reach their destinations.	This number is available to all our clients, so it is not unique to you. As a result, the keywords have to be unique to you. Thus, the need for reserved keywords.
Short code Our PastorsLine shared, 5-digit short code (currently 77411). Using this number will usually result in higher carrier filtering and fewer messages reaching their destination. It is recommended to use our PastorsLine shared, high-throughput verified toll-free number (see above).	This number is available to all our clients, so it is not unique to you. As a result, the keywords have to be unique to you. Thus, the need for reserved keywords.

Keyword: A word or phrase which triggers auto-replies / campaigns. With local, 10-digit numbers, you can use any keyword you wish. With PastorsLine shared numbers, you need to use reserved keywords.

As you can imagine, updating our articles and videos for PastorsLine V3R1 is quite a challenging task!

We want you to know that our writing team has been diligently working as fast as they can to do this. While there is LOTS done, there is still LOTS to do. Keep in mind that we have been writing Help Desk articles for PastorsLine V2 (and V1) for years. V3 has been available for testing and writing for just a few months (even though the development took much longer).

Information for V3

***PastorsLine is intuitive, so you will probably be able to figure it out until we can update everything. Remember: we are here to support you...real people man our website chat. So if the bot can't help, humans will get back to you with answers!***

PastorsLine V3 is organized more compactly than previous versions. In other words, there are many more options in one place. Often, you can do everything you need to do from one web page (on one screen).