This setup is done on your Numbers page.
Users: Settings / User Settings / My Numbers | Admins: Settings / Admin Settings / Numbers |
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No matter which page you are on, the process is the same.

***** READER-FRIENDLY VERSION *****************************
You cannot toggle on BOTH call forwarding and do not call.
You need to choose one or the other.
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Step 1

Hover around the right hand side of the number line you wish to work with until the Edit appears and click on it (turquoise arrow in image above).
![]() | Step 2 The number detail box will pop up. |
![]() | Step 3 In the image to the left, the text says 'No number". In this condition, calls will not be forwarded. Instead, people will be prompted to leave a message. In other words, voicemail |
![]() | Step 4 Hover around the 'No number' text until the Edit appears and click on it. |
![]() | Step 5 Choose the country code desired. Type in the number to which you wish to forward your calls. Step 7 Click on Save to confirm your action. |
HOW TO SET UP & PERSONALIZE YOUR VOICEMAIL / CALL FORWARDING GREETINGS
Here is the article you need: https://help.pastorsline.com/en/articles/5619520-v3-settings-user-settings-voicemail