This screen allows you to manage your PastorsLine (PL) numbers.
HOW TO FIND THIS PAGE
After logging in to PastorsLine...
| After you log in to PastorsLine,
Step 1: Click on Settings (left-hand most column, yellow box and #1 in image to the left).
Step 2: Click on My Numbers (blue box and #2 in image to the left). |
Details will display in the space to the right of the black columns (image below).
HOW TO WORK WITH THIS PAGE
Action Menu (3 dots, brown box in image above)
#1: How many numbers do you have? (turquoise 1 in image above)
The example in the image above shows that we have 5 numbers listed in the PastorsLine platform.
#2: Search (turquoise 2 in image above)
If you have many numbers, use the Search function to get to the number you want to work with. More about Search here.
#3: Column selection (turquoise 3 in image above)
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Clicking on this icon opens a dropdown menu of detail column options.
As shown in the image to the left, we have chosen 6 of the detail columns. This is reflected in the image above (the one with all the turquoise numbers). |
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However, you can check as many or as few columns as you wish.
See the result of our new choice in the image below. All 11 detail columns are now displayed. |
Information about each column
Not all items apply to all phone numbers.
In other words, what is available depends on the type of phone number.
Column heading | Details |
Number | The number itself |
Type | Information about the number as per the list below:  |
Nickname | The the reminder/"meaningful to you" name you gave this number. |
Capabilities | The communicative capabilities of the number.  |
Last Activity | The previous time/occasion when someone worked with this number |
Date Created | The occasion on which someone set up this number |
#4: Short code toggle button (turquoise 4 in image above)
Turning on this toggle button sets the short code (77411) as your default "send from" number when sending messages.
Toggle turned off = the short code will NOT be used
Toggle turned on = the short code WILL be used
EDITING NUMBERS
STEP 1
Hovering anywhere on the number detail line will turn it grey + reveal an Edit (turquoise box in image above). To work with this number, click on the Edit OR click anywhere on the number detail line (turquoise arrows in image above).
The editing box will open.
NOTE: The elements in the editing box can vary depending on your organization's and your personal settings. In addition, not all items apply to all phone numbers. In other words, what is available also depends on the type of phone number.
 | Below the phone icon you will see: (1) the name of the number and which type(s) of number this is.
(2) The number itself.
(3) All your members who can use this number. Click on Show more (if visible) to see the complete list. |
| Next you will see the number type and status.
Processing --- still in the setup process such as being verified, etc.
Action required --- there is an issue which required you to do something
For both Processing and Action required, click on the purple Check Status to check & resolve any issues. |
| Do not CallShows if you want to receive incoming calls or not. You cannot toggle on Do Not Call if you have toggled on Call Forwarding.
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| Call In-AppWhen enabled, this feature notifies you of an incoming call while you are within the PastorsLine app. The incoming call will ring in the app.
Concurrent CallWhen enabled, this feature will call the in-app and the forward numbers concurrently.
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| Call ForwardingThis is the number to where your calls are forwarded. Pay attention: You cannot toggle on Call Forwarding if you have toggled on Do Not Call.
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| Greetings & VoicemailThese are the messages your caller can hear when calling.
Greeting: A greeting is the INTRO message. This is what your caller will hear FIRST before your system actually rings the phone or has the call forwarded. For example: your greeting might say 'Thank you for calling. Please wait while we connect you.' or 'Press 1 for Pastor Rick. Press 2 for the church secretary.' (This type of option with extensions is a new feature we hope to roll out in the near future!)
Voicemail: Here you will set your what your callers will hear when the voicemail 'clicks in'.
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| Missed calls / VoicemailsToggle this option on to receive notifications of missed calls and voicemails. If there is no email address, the notifications will come to your mobile.
Please note: If you are using the PastorsLine Mobile App, you will receive push notifications of missed calls even if this option has not been enabled.
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Auto Responder (beta)Toggle this option on to enable an auto reply to incoming text messages. For example, when it is after hours or you are on vacation.
The auto responder settings work per phone number. This enables each phone number to have unique settings if desired.
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 | CostHow much you are paying for this number. Hover over the ? to get more info.
Included - part of your PastorsLine plan, so no extra cost
Not available - since this is a shared number, the cost is spread among the partners
Personal free
Yearly credits - The number of credits this number costs you on an annual basis. |
 | Default SignatureThis is the signature which will be used. There are two examples in the images to the left.
To change your Default Signature, click on Choose a Different Signature. |
The following box will pop up:
| 1: Click on the downward arrow to open your signature choices.
2: To edit / add / delete a signature, click on Manage Signatures. You will be taken to the My Signatures page.
3: See what your signature will look like at the end of the text message.
4: Click on Select to finalize your choice. |
| CapabilitiesThe communicative capabilities of the number.
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ACTION MENU
 | Click on the Action Menu (three dots in the top, right-hand corner of the page) for more options. |
 | There are two options. See details below. |
Set up Caller ID
| Step 1: Go to the Phone line.
Step 2: Click on the downward arrow to edit your country code and/or phone number.
Step 3: Complete extension (and Advanced Extension Settings) if relevant.
Step 4: Click on Call and Verify to continue. |
View Released Numbers
Choose this option to see all the phone numbers you are no longer associated with. In other words, numbers which once were part of your PL account but are no longer.