This feature DOES NOT apply to:
landlines
verified phone numbers (a phone number that you only use for outgoing calls)
PastorsLine shared short code
Pastorsline shared toll-free number
When enabled, this feature will have the incoming call ring in the PastorsLine app and call the forward number concurrently. You must turn on Call Forwarding to enable Concurrent Call.
To set up Call Forwarding: http://help.pastorsline.com/en/articles/6787061-v3-how-to-set-up-voicemail-or-call-forwarding-for-a-number
What happens when a call is declined or not answered?
The call goes to voicemail: https://help.pastorsline.com/en/articles/5619520-v3-settings-user-settings-voicemail
When call forwarding is enabled, if the person to whom the call is forwarded declines the call on their device, the call goes to their personal voicemail. If you want the call to go to the PastorsLine voicemail, just let it ring.
What about the greeting I have set up?
Greetings work as usual: https://help.pastorsline.com/en/articles/5452540-v3-settings-user-settings-greetings
How to find this feature
| After you log in to PastorsLine,
Step 1: Click on Settings (left-hand most column, yellow box and #1 in image to the left).
Step 2: Click on My Numbers (blue box and #2 in image to the left). |
Step 3: Choose the number with which you wish to work by clicking on its detail line:
| Step 4: The detail box will open. |
| Step 5: Scroll down until you see Concurrent Call. |
How to work with this feature
| Notice that the toggle button for Concurrent Call looks a little different than that of Call Forwarding. This is because you will not be able to toggle on Concurrent Call until you enable Call Forwarding.
|
| Toggle on the Concurrent Call button. |