***NOTE: We cannot track read, opened, viewed, etc. The carriers only send back delivered or undelivered messages to us.

HOW TO FIND THIS PAGE

No matter where you are in the PastorsLine app...

Step 1: Click on the 3 dots (gold box and #1 in image above). The More Menus box will open.

Step 2: Scroll down and click on Analytics (turquoise 2 & arrow in image above).

Step 3: Click on the option you require: Logs or Reports.

HOW TO WORK WITH THIS PAGE

NOTE: If you are an experienced PastorsLine partner, these pages should look familiar. This is because they are embedded pages brought over from the PastorsLine Legacy app. So, you work with them in the same way you have been working with them in the past.

Logs

Reports


LOGS

Turquoise 1 in image above

Click on the downward arrow to open up the Report menu. Choose from the following:

  • SMS Inbox (Single)—any incoming msgs sent by individuals to your PastorsLine number(s).

  • SMS Outbox (Single)—msgs sent from your PastorsLine number(s) to individuals.

  • SMS Outbox (Group)—msgs sent from your PastorsLine number(s) to groups.

  • Voice Outbox (Group)—voice broadcasts sent from your PastorsLine number(s) to groups.

  • Voice Outbox (Single)—phone calls made from your PastorsLine number(s) to individuals.

  • Voice Inbox (Single)—any incoming phone calls made by individuals to your PastorsLine number(s).

  • Credits—a running list of your credits which are used or added each month. (To be improved as we go on.)

  • Undelivered—any messages that were not able to be delivered.

  • Insufficient credits—any messages that could not be sent due to a lack of credits.

Turquoise 2 in image above

Click on the downward arrow to filter by user or phone number.

Turquoise 3a & 3b in image above

Set the date parameters of the report.

Turquoise 4 in image above

Click on Show to generate your report. Your report will populate just below the taskbar.

Click on Reset to clear all your setting in preparation for your next log.

Click on Export to generate a .csv file which will be automatically saved to your computer.

Turquoise 5 in image above

Click on the downward arrow to open up the Number of Lines menu. Choose the number of lines (items) you wish to show per website page.

***DONE TO HERE***

ACTIONS

Graph icon

Circular arrow icon

Eye icon

Phone icon


1. Graph icon: Viewing the statistics of a particular message


After filtering your logs (above), click on the Graph icon of the message for which you want to see statistics.

The Sent Statistics page will open.

Recipients

As you can see, the above message was supposed to be sent to 15 contacts. However, the log shows 0 Sent, i.e. no contacts received this message.

WHY?

0 Unsubscribed: In this example, none of the contacts had unsubscribed, or opted out, so that's not the reason.

Let's look further.

3 Duplicates: The same information appears several times in the PastorsLine system and might need your attention. Typically, this is because multiple contacts within that group are sharing the same number. The system will send the message to the primary contact and will skip the other "duplicate contacts".

12 Landlines: Landline, in most cases are not text-enabled, so no sense in wasting credits sending to them. We automatically skip these numbers.

0 Unformatted #: Number that have either "0", "1" or "10" - meaning there is no phone number listed for that contact. In this example, all the numbers were correctly formatted, so that wasn't the reason.

Statistics tabs

A little lower on the page, you will find three tabs: Final, Reprocessed, Original.

Original

These are the statistics from the first time your group message was sent.

Reprocessed

These numbers show any additional improvement. For example, if your message was flagged due to carrier filtering, and we reprocessed those messages using either our short code or toll free number, you would see those stats in this tab.

Final

Here you see the end result of sending this group message.

If you refresh the statistics, the numbers will be updated as relevant in these tabs and in the group message lines further down the page.


2. Circular arrow icon: Refresh the statistics

To make sure your stats are the latest, click on this icon.


3. Eye icon: View the log

To view the log report, click on this icon.


4. Phone icon: Audio file

Opens the audio file of the phone message which was left.


REPORTS

Turquoise 1a & 1b in image above

Set the date parameters of the report.

Turquoise 2 in image above

Click on the downward arrow to open up the Report menu. Choose from the following to show information according to your date parameters (1a & 1b above):

  • SMS Logs—text messages sent/received for all numbers in your PastorsLine account.

  • Subscribers—people who opted in.

  • Unsubscribers—people who opted out.

  • Keywords—people who opted in via keywords.

Turquoise 3 in image above

Click on Search to look for records.

Turquoise 4 in image above

Click on the downward arrow to open up the Number of Lines menu. Choose the number of lines (items) you wish to show per website page.

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