General FAQs / Start Here

Newbies unite. Start here

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32 articles in this collection
Written by Jason Alexis and Anne Heath
FAQs

What if I only need texting a few times a year and not monthly? Basically, I want to ‘pay as I go’.

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Written by Jason Alexis
Updated over a week ago

My free trial is over. How do I sign up for a plan?

Free trial is expired or coming to an end. How do I pick a plan?
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Written by Anne Heath
Updated over a week ago

Do you work with the Australian market?

International, Australia
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Written by Jason Alexis
Updated this week

Can I extend my free trial?

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Written by Anne Heath
Updated over a week ago

How can I tell if PastorsLine is right for our church?

compare, my phone
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Written by Jason Alexis
Updated over a week ago

What is a data capture (FKA autoresponder) or text/chatbot?

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Written by Jason Alexis
Updated over a week ago

Why do I need a cloud-based app such as PastorsLine if there are so many free apps available such as Skype, iMessenger, WhatsApp, etc.?

skype, imessenger, whatsapp, kik, viber, hangouts
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Written by Jason Alexis
Updated over a week ago

Do I have to pay for my numbers? What's the 125 credits per number all about?

Do I have to pay for my numbers? What's the 125 credits per number all about?
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Written by Jason Alexis
Updated over a week ago

What is a message / credit / messaging credits?

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Written by Anne Heath
Updated over a week ago

What mobile phone, online giving options are there?

text to give, text-2-give, giving
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Written by Jason Alexis
Updated over a week ago

Does choosing a plan depend on the size of my church?

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Written by Anne Heath
Updated over a week ago

What happens if I run out of credits?

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Written by Anne Heath
Updated over a week ago

Do credits accumulate / rollover each month or do they expire?

Do credits accumulate / rollover each month or do they expire?
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Written by Jason Alexis
Updated over a week ago
Best Practices / Digital Strategies

Why should our church be using text messaging? We’ve been managing fine without out it ‘till now.

Why should our church be using text messaging? We’ve been managing fine without out it ‘till now.
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Written by Jason Alexis
Updated over a week ago

What are some ways that reputable churches can use text messaging effectively?

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Written by Jason Alexis
Updated over a week ago

Can texting be an evangelistic tool?

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Written by Jason Alexis
Updated over a week ago

How are other churches using texting to communicate and grow their ministry?

How are other churches using texting to communicate and grow their ministry?
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Written by Jason Alexis
Updated over a week ago

Is the PastorsLine platform an effective communication solution for children’s clubs and youth groups?

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Written by Jason Alexis
Updated over a week ago

How do I get contacts to opt-in to ministry and my text messaging service?

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Written by Jason Alexis
Updated over a week ago

What are the rules or best practices once my contacts opt-in to ministry and my text messaging service?

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Written by Jason Alexis
Updated over a week ago

How can I get our church members to opt-in to our PastorsLine system?

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Written by Jason Alexis
Updated this week

Why is it more effective to use text messaging?

case studies, examples
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Written by Jason Alexis
Updated over a week ago

We are having difficulty changing the culture of our church to embrace technology. Any tips?

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Written by Jason Alexis
Updated over a week ago