General FAQs / Start Here [V3 / V2]

Newbies unite. Start here

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51 articles in this collection
Written by Jason Alexis and Anne Heath
Working with V3

V3: Views may change depending on Screen Window Size

You know how you can make an app window larger or smaller? To accommodate your preferences, the PastorsLine view might change.
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Written by Anne Heath
Updated over a week ago

V3 Profile menu

What's behind your initials or avatar in the left-hand, bottom corner of the page?
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Written by Anne Heath
Updated over a week ago

V3: Claiming a gift of credits

There are many reasons PastorsLine will award you credits. Here's how to claim them.
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Written by Anne Heath
Updated over a week ago

V3: How to change a person's email from Groups

You can change a person's email in the Groups View. Here's how.
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Written by Jason Alexis
Updated over a week ago

V3: Opt-in status

See opted out / unsubscribed / blocked in Message, Voice, and People views
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Written by Jason Alexis
Updated over a week ago

V3: Icon -- Column selection

Mix and match to see the details relevant to you now.
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Written by Anne Heath
Updated over a week ago

V3: How to change a person's email from People

You can change a person's email in the People View. Here's how.
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Written by Jason Alexis
Updated over a week ago

V3: How to change an email address

Where is your email address? How can you change it? What about changing another person's email address? Check out this article.
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Written by Jason Alexis
Updated over a week ago

V3: Icon -- Filters

See only the results you are interested in.
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Written by Anne Heath
Updated over a week ago

V3: How to change an email for Billing

Need to update a billing email address? Here's how.
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Written by Jason Alexis
Updated over a week ago

V3: Changing an email for Notifications

Need to update a notifications email address? Here's how.
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Written by Jason Alexis
Updated over a week ago

V3: How to change a person's email from Voice

You can change a person's email in the Voice View. Here's how.
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Written by Jason Alexis
Updated over a week ago

V3: List of icons + mini articles

Our continuing list of icons used in the PastorsLine app + mini explanation articles where relevant.
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Written by Anne Heath
Updated this week

V3: How small can my viewing window be? (Responsive warning)

Resizing your viewing window? There's a minimum of how small it can be.
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Written by Jason Alexis
Updated over a week ago

V3: How to change a person's email from Messages

You can change a person's email in the Messages View. Here's how.
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Written by Jason Alexis
Updated over a week ago

V3: Icon -- Archive

Explanation of the icon which is a box with a lid and a downward arrow inside.
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Written by Anne Heath
Updated over a week ago

V3: All About Credits

Everything you always wanted to know about credits (almost).
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Written by Jason Alexis
Updated over a week ago

V3: Icon -- Action Menu

Explanation of the icon which is three vertical dots.
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Written by Anne Heath
Updated over a week ago

V3: Icon -- Add Member

Explanation of the icon which looks like a plus
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Written by Anne Heath
Updated over a week ago

V3: Where can I ask questions, give feedback, or request features?

Need help/support? Want to let us know something good (or not so good)? Have a wish list item we should know about? Here are your options.
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Written by Anne Heath
Updated over a week ago

V3: Sort in Column 3

How to use the sort options in Column 3.
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Written by Anne Heath
Updated over a week ago

V3: Icon -- Favorites

Explanation of the icon which is a heart.
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Written by Anne Heath
Updated over a week ago

V3: Icon -- Make a Call

Explanation of the icon which is a green phone receiver.
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Written by Anne Heath
Updated over a week ago

V3: Icon -- New Voice Message

Send a voice broadcast to a group or call a person with the dial pad.
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Written by Anne Heath
Updated over a week ago

V3: Icon -- Recheck All

Explanation of the icon which looks like a circular arrow
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Written by Anne Heath
Updated over a week ago

V3: Icon -- Show Full Info

Explanation of the icon which looks like a computer screen with a face on it
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Written by Anne Heath
Updated over a week ago

V3: Icon -- Show Scheduled

Explanation of the icon which looks like a clock
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Written by Anne Heath
Updated over a week ago

V3: Icon -- Unchecked

Explanation of the icon which is a magnifying glass.
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Written by Anne Heath
Updated over a week ago

V3: Icon -- Search

Info and examples about using the Search feature.
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Written by Anne Heath
Updated over a week ago
FAQs

Credit estimate

V3 & V2: What is it? How is it calculated?
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Written by Anne Heath
Updated over a week ago

How do I change (upgrade / downgrade) my plan?

V3 & V2: Need a different plan? Here's how to choose another one.
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Written by Anne Heath
Updated over a week ago

Why were my messages sent out of order?

V3 & V2: Contacts received texts out of order - why?
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Written by Anne Heath
Updated over a week ago

PastorsLine Plans Explained

V3 & V2: Plans explained
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Written by Anne Heath
Updated over a week ago

What if I only need texting a few times a year and not monthly? Basically, I want to ‘pay as I go’.

V3 & V2: Here's why our affordable plans are better than a "pay as you go" option.
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Written by Jason Alexis
Updated over a week ago

My free trial is over. How do I sign up for a plan?

V3 & V2: Free trial is expired or coming to an end. How do I pick a plan?
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Written by Anne Heath
Updated over a week ago

Do you work with the Australian market?

V3 & V2: International, Australia
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Written by Jason Alexis
Updated over a week ago

Can I extend my free trial?

V3 & V2: I need more time - can I extend my free trial?
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Written by Anne Heath
Updated over a week ago

How can I tell if PastorsLine is right for our church?

V3 & V2: Our best suggestion is to try it out...for free.
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Written by Jason Alexis
Updated over a week ago

What mobile phone, online giving options are there?

V3 & V2: text to give, text-2-give, giving
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Written by Jason Alexis
Updated over a week ago

Does choosing a plan depend on the size of my church?

V3 & V2: No. Here's how to figure it out.
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Written by Anne Heath
Updated over a week ago

What is a message / credit / messaging credits?

V3 & V2: How credits work + current costs in terms of credits
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Written by Anne Heath
Updated over a week ago

Do credits accumulate / rollover each month or do they expire?

V3 & V2: Do credits accumulate / rollover each month or do they expire?
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Written by Jason Alexis
Updated over a week ago

What happens if I run out of credits?

V3 & V2: PastorsLine will notify you before this happens. Find out what action you can then take.
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Written by Anne Heath
Updated over a week ago