0.1 Start Here and General FAQs

V3: How do I sign up for a free trial?

How to sign up for a free trial

Written by Anne Heath
Updated over a week ago

V3: Sender Settings: How do you want to text your audience? (IP)

Finish your free trial sign up and choose your sender settings!

Written by Anne Heath
Updated today

V3: Take a tour of PastorsLine

Getting started begins here...at your own pace!

Written by Anne Heath
Updated this week

V3: Views may change depending on Screen Window Size

You know how you can make an app window larger or smaller? To accommodate your preferences, the PastorsLine view might change.

Written by Anne Heath
Updated over a week ago

V3 Profile menu

What's behind your initials or avatar in the left-hand, bottom corner of the page?

Written by Anne Heath
Updated over a week ago

V3: Claiming a gift of credits

There are many reasons PastorsLine will award you credits. Here's how to claim them.

Written by Anne Heath
Updated over a week ago

V3: How to change a person's email from Groups

You can change a person's email in the Groups View. Here's how.

Written by Jason Alexis
Updated over a week ago

V3: Opt-in status

See opted out / unsubscribed / blocked in Message, Voice, and People views

Written by Jason Alexis
Updated over a week ago

V3: Why are my people not appearing in my groups? How can I restore / add them back?

In PastorsLine V2, contacts were sometimes greyed out. Now people just do not appear. Here's more about why.

Written by Anne Heath
Updated over a week ago

Troubleshooting: Console error reports

Got an issue? Something not working as it should? It happens. Please help us help you with a console (tech) error report. Here's how.

Written by Jason Alexis
Updated over a week ago

V3: Icon -- Column selection

Mix and match to see the details relevant to you now.

Written by Anne Heath
Updated over a week ago

V3: How to change a person's email from People

You can change a person's email in the People View. Here's how.

Written by Jason Alexis
Updated over a week ago

V3: How to change an email address

Where is your email address? How can you change it? What about changing another person's email address? Check out this article.

Written by Jason Alexis
Updated over a week ago

V3: Icon -- Filters

See only the results you are interested in.

Written by Anne Heath
Updated over a week ago

V3: How to change an email for Billing

Need to update a billing email address? Here's how.

Written by Jason Alexis
Updated over a week ago

V3: Changing an email for Notifications

Need to update a notifications email address? Here's how.

Written by Jason Alexis
Updated over a week ago

V3: How to change a person's email from Voice

You can change a person's email in the Voice View. Here's how.

Written by Jason Alexis
Updated over a week ago

V3: List of icons + mini articles

Our continuing list of icons used in the PastorsLine app + mini explanation articles where relevant.

Written by Anne Heath
Updated over a week ago

V3: How small can my viewing window be? (Responsive warning)

Resizing your viewing window? There's a minimum of how small it can be.

Written by Jason Alexis
Updated over a week ago

V3: How to change a person's email from Messages

You can change a person's email in the Messages View. Here's how.

Written by Jason Alexis
Updated over a week ago

V3: Icon -- Archive

Explanation of the icon which is a box with a lid and a downward arrow inside.

Written by Anne Heath
Updated over a week ago

V3: All About Credits

Everything you always wanted to know about credits (almost).

Written by Jason Alexis
Updated over a week ago

V3: Icon -- Action Menu

Explanation of the icon which is three vertical dots.

Written by Anne Heath
Updated over a week ago

V3: Icon -- Add Member

Explanation of the icon which looks like a plus

Written by Anne Heath
Updated over a week ago

V3: Where can I ask questions, give feedback, or request features?

Need help/support? Want to let us know something good (or not so good)? Have a wish list item we should know about? Here are your options.

Written by Anne Heath
Updated over a week ago

V3: Sort in Column 3

How to use the sort options in Column 3.

Written by Anne Heath
Updated over a week ago

V3: Icon -- Favorites

Explanation of the icon which is a heart.

Written by Anne Heath
Updated over a week ago

V3: Icon -- Make a Call

Explanation of the icon which is a green phone receiver.

Written by Anne Heath
Updated over a week ago

V3: Icon -- New Voice Call or Broadcast

Send a voice broadcast to a group or call a person with the dial pad.

Written by Anne Heath
Updated over a week ago

V3: Icon -- Recheck All

Explanation of the icon which looks like a circular arrow

Written by Anne Heath
Updated over a week ago

V3: Icon -- Show Full Info

Explanation of the icon which looks like a computer screen with a face on it

Written by Anne Heath
Updated over a week ago

V3: Icon -- Show Scheduled

Explanation of the icon which looks like a clock

Written by Anne Heath
Updated over a week ago

V3: Icon -- Unchecked

Explanation of the icon which is a magnifying glass.

Written by Anne Heath
Updated over a week ago

V3: Icon -- Search

Info and examples about using the Search feature.

Written by Anne Heath
Updated over a week ago

Credit estimate

V3 & V2: What is it? How is it calculated?

Written by Anne Heath
Updated over a week ago

V3: How do I change (upgrade / downgrade) my plan?

Need a different plan? Here's how to choose another one.

Written by Anne Heath
Updated over a week ago

Why were my messages sent out of order?

V3 & V2: Contacts received texts out of order - why?

Written by Anne Heath
Updated over a week ago

PastorsLine Plans Explained

V3: Plans explained

Written by Anne Heath
Updated over a week ago

What if I only need texting a few times a year and not monthly? Basically, I want to ‘pay as I go’.

V3 & V2: Here's why our affordable plans are better than a "pay as you go" option.

Written by Jason Alexis
Updated over a week ago

V3: My free trial is over. How do I sign up for a plan?

Free trial is expired or coming to an end. How do I pick a plan?

Written by Anne Heath
Updated over a week ago

V3: Do you work with the Australian market?

International, Australia

Written by Jason Alexis
Updated this week

V3: Can I extend my free trial?

I need more time - can I extend my free trial?

Written by Anne Heath
Updated over a week ago

How can I tell if PastorsLine is right for our church?

V3 & V2: Our best suggestion is to try it out...for free.

Written by Jason Alexis
Updated over a week ago

What mobile phone, online giving options are there?

V3 & V2: text to give, text-2-give, giving

Written by Jason Alexis
Updated over a week ago

Does choosing a plan depend on the size of my church?

V3 & V2: No. Here's how to figure it out.

Written by Anne Heath
Updated over a week ago

V3: What is a message / credit / messaging credits?

How credits work + current costs in terms of credits

Written by Anne Heath
Updated yesterday

V3: What happens if I run out of credits?

PastorsLine will notify you before this happens. Find out what action you can then take.

Written by Anne Heath
Updated over a week ago

Why should our church be using text messaging? We’ve been managing fine without out it ‘till now.

V3 & V2: Why should our church be using text messaging? We’ve been managing fine without out it ‘till now.

Written by Jason Alexis
Updated over a week ago

What are some ways that reputable churches can use text messaging effectively?

V3 & V2: Proven ideas

Written by Jason Alexis
Updated over a week ago

How are other churches using texting to communicate and grow their ministry?

V3 & V2: How are other churches using texting to communicate and grow their ministry?

Written by Jason Alexis
Updated over a week ago

V3: Using our Link Shortener

Using our link shortener to save characters, adding this shortened link to groups keyword auto-replies

Written by Anne Heath
Updated over a week ago

How do I get contacts to opt-in to ministry and my text messaging service?

V3& V2: Opt-in ideas

Written by Jason Alexis
Updated over a week ago