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0.1 Start Here and General FAQs
0.1 Start Here and General FAQs
Newbies unite. Start here
52 articles in this collection
Written by
Jason Alexis
and
Anne Heath
First Steps
V3: How do I sign up for a free trial?
How to sign up for a free trial
Written by
Anne Heath
Updated over a week ago
V3: Sender Settings: How do you want to text your audience? (IP)
Finish your free trial sign up and choose your sender settings!
Written by
Anne Heath
Updated today
V3: Take a tour of PastorsLine
Getting started begins here...at your own pace!
Written by
Anne Heath
Updated this week
Working with V3
V3: Views may change depending on Screen Window Size
You know how you can make an app window larger or smaller? To accommodate your preferences, the PastorsLine view might change.
Written by
Anne Heath
Updated over a week ago
V3 Profile menu
What's behind your initials or avatar in the left-hand, bottom corner of the page?
Written by
Anne Heath
Updated over a week ago
V3: Claiming a gift of credits
There are many reasons PastorsLine will award you credits. Here's how to claim them.
Written by
Anne Heath
Updated over a week ago
V3: How to change a person's email from Groups
You can change a person's email in the Groups View. Here's how.
Written by
Jason Alexis
Updated over a week ago
V3: Opt-in status
See opted out / unsubscribed / blocked in Message, Voice, and People views
Written by
Jason Alexis
Updated over a week ago
V3: Why are my people not appearing in my groups? How can I restore / add them back?
In PastorsLine V2, contacts were sometimes greyed out. Now people just do not appear. Here's more about why.
Written by
Anne Heath
Updated over a week ago
Troubleshooting: Console error reports
Got an issue? Something not working as it should? It happens. Please help us help you with a console (tech) error report. Here's how.
Written by
Jason Alexis
Updated over a week ago
V3: Icon -- Column selection
Mix and match to see the details relevant to you now.
Written by
Anne Heath
Updated over a week ago
V3: How to change a person's email from People
You can change a person's email in the People View. Here's how.
Written by
Jason Alexis
Updated over a week ago
V3: How to change an email address
Where is your email address? How can you change it? What about changing another person's email address? Check out this article.
Written by
Jason Alexis
Updated over a week ago
V3: Icon -- Filters
See only the results you are interested in.
Written by
Anne Heath
Updated over a week ago
V3: How to change an email for Billing
Need to update a billing email address? Here's how.
Written by
Jason Alexis
Updated over a week ago
V3: Changing an email for Notifications
Need to update a notifications email address? Here's how.
Written by
Jason Alexis
Updated over a week ago
V3: How to change a person's email from Voice
You can change a person's email in the Voice View. Here's how.
Written by
Jason Alexis
Updated over a week ago
V3: List of icons + mini articles
Our continuing list of icons used in the PastorsLine app + mini explanation articles where relevant.
Written by
Anne Heath
Updated over a week ago
V3: How small can my viewing window be? (Responsive warning)
Resizing your viewing window? There's a minimum of how small it can be.
Written by
Jason Alexis
Updated over a week ago
V3: How to change a person's email from Messages
You can change a person's email in the Messages View. Here's how.
Written by
Jason Alexis
Updated over a week ago
V3: Icon -- Archive
Explanation of the icon which is a box with a lid and a downward arrow inside.
Written by
Anne Heath
Updated over a week ago
V3: All About Credits
Everything you always wanted to know about credits (almost).
Written by
Jason Alexis
Updated over a week ago
V3: Icon -- Action Menu
Explanation of the icon which is three vertical dots.
Written by
Anne Heath
Updated over a week ago
V3: Icon -- Add Member
Explanation of the icon which looks like a plus
Written by
Anne Heath
Updated over a week ago
V3: Where can I ask questions, give feedback, or request features?
Need help/support? Want to let us know something good (or not so good)? Have a wish list item we should know about? Here are your options.
Written by
Anne Heath
Updated over a week ago
V3: Sort in Column 3
How to use the sort options in Column 3.
Written by
Anne Heath
Updated over a week ago
V3: Icon -- Favorites
Explanation of the icon which is a heart.
Written by
Anne Heath
Updated over a week ago
V3: Icon -- Make a Call
Explanation of the icon which is a green phone receiver.
Written by
Anne Heath
Updated over a week ago
V3: Icon -- New Voice Call or Broadcast
Send a voice broadcast to a group or call a person with the dial pad.
Written by
Anne Heath
Updated over a week ago
V3: Icon -- Recheck All
Explanation of the icon which looks like a circular arrow
Written by
Anne Heath
Updated over a week ago
V3: Icon -- Show Full Info
Explanation of the icon which looks like a computer screen with a face on it
Written by
Anne Heath
Updated over a week ago
V3: Icon -- Show Scheduled
Explanation of the icon which looks like a clock
Written by
Anne Heath
Updated over a week ago
V3: Icon -- Unchecked
Explanation of the icon which is a magnifying glass.
Written by
Anne Heath
Updated over a week ago
V3: Icon -- Search
Info and examples about using the Search feature.
Written by
Anne Heath
Updated over a week ago
FAQs
Credit estimate
V3 & V2: What is it? How is it calculated?
Written by
Anne Heath
Updated over a week ago
V3: How do I change (upgrade / downgrade) my plan?
Need a different plan? Here's how to choose another one.
Written by
Anne Heath
Updated over a week ago
Why were my messages sent out of order?
V3 & V2: Contacts received texts out of order - why?
Written by
Anne Heath
Updated over a week ago
PastorsLine Plans Explained
V3: Plans explained
Written by
Anne Heath
Updated over a week ago
What if I only need texting a few times a year and not monthly? Basically, I want to ‘pay as I go’.
V3 & V2: Here's why our affordable plans are better than a "pay as you go" option.
Written by
Jason Alexis
Updated over a week ago
V3: My free trial is over. How do I sign up for a plan?
Free trial is expired or coming to an end. How do I pick a plan?
Written by
Anne Heath
Updated over a week ago
V3: Do you work with the Australian market?
International, Australia
Written by
Jason Alexis
Updated this week
V3: Can I extend my free trial?
I need more time - can I extend my free trial?
Written by
Anne Heath
Updated over a week ago
How can I tell if PastorsLine is right for our church?
V3 & V2: Our best suggestion is to try it out...for free.
Written by
Jason Alexis
Updated over a week ago
What mobile phone, online giving options are there?
V3 & V2: text to give, text-2-give, giving
Written by
Jason Alexis
Updated over a week ago
Does choosing a plan depend on the size of my church?
V3 & V2: No. Here's how to figure it out.
Written by
Anne Heath
Updated over a week ago
V3: What is a message / credit / messaging credits?
How credits work + current costs in terms of credits
Written by
Anne Heath
Updated yesterday
V3: What happens if I run out of credits?
PastorsLine will notify you before this happens. Find out what action you can then take.
Written by
Anne Heath
Updated over a week ago
Best Practices / Digital Strategies
Why should our church be using text messaging? We’ve been managing fine without out it ‘till now.
V3 & V2: Why should our church be using text messaging? We’ve been managing fine without out it ‘till now.
Written by
Jason Alexis
Updated over a week ago
What are some ways that reputable churches can use text messaging effectively?
V3 & V2: Proven ideas
Written by
Jason Alexis
Updated over a week ago
How are other churches using texting to communicate and grow their ministry?
V3 & V2: How are other churches using texting to communicate and grow their ministry?
Written by
Jason Alexis
Updated over a week ago
V3: Using our Link Shortener
Using our link shortener to save characters, adding this shortened link to groups keyword auto-replies
Written by
Anne Heath
Updated over a week ago
How do I get contacts to opt-in to ministry and my text messaging service?
V3& V2: Opt-in ideas
Written by
Jason Alexis
Updated over a week ago