Numbers
V3: Auto responderAutomatic text response when after hours or on vacation.
Ninja trick: 'Turn off' incoming text messagesIncoming messages are free, so we do not have a way to turn them off. But here's a way that they won't bother you for a long while.
V3: Call In-AppWhen enabled, this feature notifies you of an incoming call while you are within the PastorsLine app.
V3: Concurrent CallWhen enabled, this feature will call the in-app and the forward numbers concurrently.
V3: What is the difference between short and long codes? What are the advantages and disadvantages of short codes and long codes?When should I use a short code and when should I use a long code? shortcode
V3: Local A2P number over shared numbersDue to A2P changes, sending SMS or voicemail via your regular, 10-digit PastorsLine number is recommended. Here's why and how to.
V3: Why you might want to use multiple numbers (Multinumber)You can add an additional number and help end inbox madness with our multinumber option
V3: What’s the benefit/use of more than one phone number?
V3: PastorsLine number typesHere is more information about the types of numbers available on PastorsLine.
V3: Check phone numbers / Number lookupThis article shows you how to check an individual's number and/or the numbers in a group.
V3: Switching my primary/default/assigned numberChanging which number will be used to send messages unless you choose a different number before sending.
V3: How to release a numberHave a number you are no longer using? Release it. Here's how.
V3: How to add Additional Numbers to your accountAdding multiple numbers, having private numbers, for multinumber, multiuser, multicampus solutions plus deleting # from acct
V3: Switching between multiple numbersChanging your "from" number when sending messages.
V3: Do I have to pay for my numbers? What's the USD 3.00 per number all about? I am confused about how the credits and numbers work.Explaining how PastorsLine charges for phone numbers and how many free numbers you get on each plan.
V3: We have a contact / phone number we use for testing purposes. How do we ‘clear/reset’ this number as if the contact is opting in for the first time?How to clear/reset your testing number so you can use it again...and again...and get a first time experience each time
V3: Why do I need a primary number?Why do I need a primary number on my account?
V3: Does your platform offer international numbers?
V3: FAQ - Account verification codesTrying to get verification codes or one-time pins on your PastorsLine number? Unfortunately, this is not supported. Read more.
V3: Groups - Filtering by phone type and/or numberWant to choose people by the type of number they have (mobile, landline, etc.) or numbers with a certain area code, etc.? Here's how.
V3: Filtering conversations by numberUsing multiple numbers? Filter your Inbox to see only the messages associated with one of those numbers.
V3: Canadian numbers and carrier filteringMore information about carrier filtering with CA numbers
V3: How to set up your landline for textingHow to text enable your landline for SMS messaging
V3: What is Hosted SMS?Definition of Hosted SMS / text enabled landline with PastorsLine
V3: How long does it take to Host SMS or text-enable my number?length of time it takes to Host
SMS / text-enable a number with PastorsLine
V3: How can I bypass my call tree to receive the Host SMS / text-enable verification call?expediting the Host SMS / text-enabling verification call when hosting with PastorsLine
V3: What if I no longer want to Host / Text-enable my number on PastorsLine?Ending Host SMS / text-enabling with PastorsLine
V3: Which numbers can I host on PastorsLine for Hosted SMS?Number eligibility for Hosted SMS / text enabled landline with PastorsLine
V3: Text enable your Church Landline Phone (Setup Instructions Included).
V3: How can I host my number?How to enable a landline for SMS / text with PastorsLine
V3: Can I use my Hosted SMS / Text-enabled / landline Number as a Verified/Outgoing Caller-ID?Using PastorsLine Hosted SMS / text-enabled / landline numbers for voice calls and voice broadcasts also
V3: What if I made a mistake on the Hosted SMS / Text-enable Authorization Document?how to fix mistakes on PastorsLine Hosted SMS / Text-enable authorization documents
V3: Can I use MMS with Hosted SMS / Text-enabled numbers?Using MMS with PastorsLine Hosted SMS / Text-enabled numbers
V3: What are the steps from start to finish to host a number for SMS in NANP?all the steps to Host SMS / text-enable a number in NANP
V3: Why does PastorsLine need this information to Host SMS or Text-enable my landline?Why the information for Hosted SMS / text-enabled landline is needed by PastorsLine
V3: What are the phases to host or text-enable my number?The stages to Host SMS / text-enable your landline on PastorsLine
V3: What information does PastorsLine need to host my number?Information and process to host a number with PastorsLine for Hosted SMS / text enabling
V3: Will Hosted SMS affect my current voice line?effect of Hosted SMS / text enabling with PastorsLine on your current voice line
V3: What are the eligibility requirements to SMS-enable a number?see if your number qualifies for Hosted SMS / text enabling with PastorsLine
Number settings
Organize Caller ID, do not call, voicemail, call forwarding
V3: How to set up voicemail or call forwarding for a numberWant callers to be able to leave a message? Or do you want your calls to be forwarded to another number? Find out how to here.
V3: How to set up Do not callIs one of your numbers not accepting calls at the moment? No problem. Just set it up for do not call. Here's how.
V3: Set up Caller IDVerify a phone number that you own for use when making voice broadcasts or outgoing calls.
V3: Unable to Display a Church or Organization Name or Custom Text as Caller IDWhy this happens and two exceptions to the rule
V3: Transferring your existing number to PastorsLinePorting your number from one carrier to PastorsLine
V3: Transfer your (Twilio) Number to PastorsLineHow to Transfer your Twilio Number to PastorsLine - this is an internal transfer
V3: The most common reason for rejectionsPorting / transferring numbers
V3: If you are going to another project which does not use Twilio (porting out)Transfer your number away from PastorsLine to another vendor.
V3: If you are going to another project which uses TwilioPort out your number but stay with Twilio
V3: Can I port my TiC number to PastorsLine?How can I transfer, port, change my Text in Church (TiC) number to PastorsLine?
V3: How do I transfer/port away a number from PastorsLine?Two procedures depending on whether your new project uses Twilio or not. Both covered here.
Reprocessing messages
How does PastorsLine reprocess failed or undelivered messages?
V3: How do we reprocess undelivered messages?Automatic reprocessing of failed / undelivered messages
V3: Sending links via short code keyword auto replyIf you want to send links via short code keyword / auto reply
V3: Sending messages: short code default?Our PastorsLine shared short code is not the default but you can make it yours.
V3: Everything Short CodeAll you need to know about our shared short code SCK
V3: Short code: Who receives the reply?You used the short code instead of your mobile number. Who gets the reply?
V3: Ninja Trick -- Edit signature to give opt out optionsUsing other words to allow people to opt out of group messages without opting out from all communications
V3: Where and with what carriers does our short code work with?What countries does our short code, 77411 work in?
V3: FAQ - Turning off the shortcode (short code) number subscriptionDon't pay for something you don't use. Here's how to toggle off the PastorsLine shortcode.
V3: FAQ - Turning on the shortcode (short code) number subscriptionWant to use our PastorsLine shared short code? Here's how to turn it on.
V3: Adding a Toll-free Number to your accountHow to add a toll-free number to your account
V3: Choosing the shared, high throughput, verified toll-free numberSending a message via the PastorsLine shared, high throughput, verified toll-free number.
V3: Toll-free NumbersInformation about the different kinds of toll-free numbers available.
V3: Can I use a U.S. toll-free number for two-way, international texting?Find out the purpose of U.S. toll-free numbers, why you can't use them for two-way international texting + the solution.