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Numbers
55 articles in this collection
Written by
Jason Alexis
and
Anne Heath
Why do I need a primary number?
Why do I need a primary number on my account?
Written by
Anne Heath
Updated over a week ago
Canadian numbers and carrier filtering
More information about carrier filtering with CA numbers
Written by
Anne Heath
Updated over a week ago
How do we reprocess undelivered messages?
V3 & V2: Automatic reprocessing of failed / undelivered messages
Written by
Anne Heath
Updated over a week ago
Where and with what carriers does our short code work with?
V3 & V2: What countries does our short code, 77411 work in?
Written by
Anne Heath
Updated over a week ago
Unable to Display a Church or Organization Name or Custom Text as Caller ID
V3 & V2: Why this happens and two exceptions to the rule
Written by
Jason Alexis
Updated over a week ago
V3: Adding a Toll-free Number to your account
How to add a toll-free number to your account
Written by
Jason Alexis
Updated this week
Why you might want to use multiple numbers - Multinumber
You can add an additional number and help end inbox madness with our multinumber option
Written by
Anne Heath
Updated over a week ago
Does your platform offer international numbers?
Written by
Jason Alexis
Updated over a week ago
Overview
What is the difference between short and long codes? What are the advantages and disadvantages of short codes and long codes?
When should I use a short code and when should I use a long code? shortcode
Written by
Jason Alexis
Updated over a week ago
V3: Settings -- Admin Settings -- Numbers
All your numbers in one place. See all the info about each number. Add/delete/verify and otherwise manage.
Written by
Anne Heath
Updated over a week ago
V3: Settings -- User Settings -- My Numbers
Manage your PastorsLine numbers.
Written by
Anne Heath
Updated over a week ago
FAQs
V3: Local A2P number over shared numbers
Due to A2P changes, sending SMS or voicemail via your regular, 10-digit PastorsLine number is recommended. Here's why and how to.
Written by
Jason Alexis
Updated over a week ago
V3: Switching my primary/default/assigned number
Changing which number will be used to send messages unless you choose a different number before sending.
Written by
Anne Heath
Updated over a week ago
V3: How to add Additional Numbers to your account
Adding multiple numbers, having private numbers, for multinumber, multiuser, multicampus solutions plus deleting # from acct
Written by
Anne Heath
Updated over a week ago
V3: Set up Caller ID
Verify a phone number that you own for use when making voice broadcasts or outgoing calls.
Written by
Anne Heath
Updated over a week ago
V3: Check phone numbers
This article shows you how to check an individual's number and/or the numbers in a group.
Written by
Anne Heath
Updated over a week ago
V3: How to set up Do not call
Is one of your numbers not accepting calls at the moment? No problem. Just set it up for do not call. Here's how.
Written by
Jason Alexis
Updated yesterday
V3: Filtering conversations by number
Using multiple numbers? Filter your Inbox to see only the messages associated with one of those numbers.
Written by
Jason Alexis
Updated over a week ago
V3: How to set up voicemail or call forwarding for a number
Want callers to be able to leave a message? Or do you want your calls to be forwarded to another number? Find out how to here.
Written by
Anne Heath
Updated yesterday
V3: Short code: Who receives the reply?
You used the short code instead of your mobile number. Who gets the reply?
Written by
Jason Alexis
Updated this week
V3: PastorsLine number types
Here is more information about the types of numbers available on PastorsLine.
Written by
Jason Alexis
Updated over a week ago
V3: Everything Short Code
All you need to know about our shared short code SCK
Written by
Anne Heath
Updated this week
V3: Sending messages: short code default?
Our PastorsLine shared short code is not the default but you can make it yours.
Written by
Anne Heath
Updated over a week ago
V3: 3 Options when sending links via keyword auto reply
If you want to send links via text, you have three options to do so
Written by
Anne Heath
Updated over a week ago
*Ninja Trick* Edit short code signature to give opt out options
V3 & V2: Using other words to allow people to opt out of group messages without opting out from all communications
Written by
Anne Heath
Updated over a week ago
Toll-free Numbers
Information about the different kinds of toll-free numbers available.
Written by
Anne Heath
Updated over a week ago
V3: Do I have to pay for my numbers? What's the 125 credits per number all about? I am confused about how the credits and numbers work.
Explaining how PastorsLine charges for phone numbers and how many free numbers you get on each plan.
Written by
Jason Alexis
Updated over a week ago
V3: Switching between multiple numbers
Changing your "from" number when sending messages.
Written by
Anne Heath
Updated over a week ago
Creating or changing nicknames when using multiple numbers
When using multiple numbers, creating nicknames for them helps you stay organized. You can also change their nicknames when needed.
Written by
Anne Heath
Updated over a week ago
Hosted SMS / Text Church Landline
V3: How to set up your landline for texting
How to text enable your landline for SMS messaging
Written by
Anne Heath
Updated in the last hour
V3: What is Hosted SMS?
Definition of Hosted SMS / text enabled landline with PastorsLine
Written by
Jason Alexis
Updated this week
How long does it take to Host SMS or text-enable my number?
length of time it takes to Host SMS / text-enable a number with PastorsLine
Written by
Jason Alexis
Updated over a week ago
How can I bypass my call tree to receive the Host SMS / text-enable verification call?
expediting the Host SMS / text-enabling verification call when hosting with PastorsLine
Written by
Jason Alexis
Updated over a week ago
What if I no longer want to Host / Text-enable my number on PastorsLine?
ending Host SMS / text-enabling with PastorsLine
Written by
Jason Alexis
Updated over a week ago
V3: Which numbers can I host on PastorsLine for Hosted SMS?
Number eligibility for Hosted SMS / text enabled landline with PastorsLine
Written by
Jason Alexis
Updated this week
Text enable your Church Landline Phone (Setup Instructions Included).
Written by
Jason Alexis
Updated over a week ago
V3: How can I host my number?
How to enable a landline for SMS / text with PastorsLine
Written by
Jason Alexis
Updated in the last hour
Can I use my Hosted SMS / Text-enabled / landline Number as a Verified/Outgoing Caller-ID?
V3 & V2: using PastorsLine Hosted SMS / text-enabled / landline numbers for voice calls and voice broadcasts also
Written by
Jason Alexis
Updated over a week ago
What if I made a mistake on the Hosted SMS / Text-enable Authorization Document?
how to fix mistakes on PastorsLine Hosted SMS / Text-enable authorization documents
Written by
Jason Alexis
Updated over a week ago
Can I use MMS with Hosted SMS / Text-enabled numbers?
Using MMS with PastorsLine Hosted SMS / Text-enabled numbers
Written by
Jason Alexis
Updated in the last hour
What are the steps from start to finish to host a number for SMS in NANP?
all the steps to Host SMS / text-enable a number in NANP
Written by
Jason Alexis
Updated in the last hour
Why does PastorsLine need this information to Host SMS or Text-enable my landline?
V3 & V2: why the information for Hosted SMS / text-enabled landline is needed by PastorsLine
Written by
Jason Alexis
Updated over a week ago
V3: What are the phases to host or text-enable my number?
The stages to Host SMS / text-enable your landline on PastorsLine
Written by
Jason Alexis
Updated in the last hour
V3: What information does PastorsLine need to host my number?
Information and process to host a number with PastorsLine for Hosted SMS / text enabling
Written by
Jason Alexis
Updated in the last hour
Will Hosted SMS affect my current voice line?
effect of Hosted SMS / text enabling with PastorsLine on your current voice line
Written by
Jason Alexis
Updated over a week ago
What’s the benefit/use of more than one phone number?
Written by
Jason Alexis
Updated over a week ago
What are the eligibility requirements to SMS-enable a number?
see if your number qualifies for Hosted SMS / text enabling with PastorsLine
Written by
Jason Alexis
Updated over a week ago
V3: How do I verify I own the number I want to host?
verify numbers for Hosted SMS / text enabling with PastorsLine
Written by
Anne Heath
Updated in the last hour
Porting
V3: Transferring your existing number to PastorsLine
Porting your number from one carrier to PastorsLine
Written by
Anne Heath
Updated in the last hour
Transfer your (Twilio) Number to PastorsLine
How to Transfer your Twilio Number to PastorsLine - this is an internal transfer
Written by
Anne Heath
Updated over a week ago
V3: The most common reason for rejections
Porting / transferring numbers
Written by
Anne Heath
Updated in the last hour
V3: If you are going to another project which does not use Twilio (porting out)
Transfer your number away from PastorsLine to another vendor.
Written by
Jason Alexis
Updated in the last hour
If you are going to another project which uses Twilio
Written by
Jason Alexis
Updated over a week ago
Can I port my TiC number to PastorsLine?
How can I transfer, port, change my Text in Church (TiC) number to PastorsLine?
Written by
Anne Heath
Updated over a week ago
How do I transfer/port away a number from PastorsLine?
Written by
Jason Alexis
Updated over a week ago