Numbers

Why do I need a primary number?

Why do I need a primary number on my account?

Written by Anne Heath
Updated over a week ago

Canadian numbers and carrier filtering

More information about carrier filtering with CA numbers

Written by Anne Heath
Updated over a week ago

How do I remove a secondary number?

V2: How can I restore a secondary number back to a working number?

Written by Anne Heath
Updated over a week ago

How do we reprocess undelivered messages?

V3 & V2: Automatic reprocessing of failed / undelivered messages

Written by Anne Heath
Updated over a week ago

Where and with what carriers does our short code work with?

V3 & V2: What countries does our short code, 77411 work in?

Written by Anne Heath
Updated over a week ago

Unable to Display a Church or Organization Name or Custom Text as Caller ID

V3 & V2: Why this happens and two exceptions to the rule

Written by Jason Alexis
Updated over a week ago

Switching My Primary / Default Number

V2: How can I switch which number is my primary / default number to use?

Written by Anne Heath
Updated over a week ago

Adding a Toll-free Number to your account

V3 & V2: How to add a toll-free number to your account

Written by Jason Alexis
Updated over a week ago

Deleting numbers from my account

V2: How can I remove a phone number from my account that we don't need anymore?

Written by Anne Heath
Updated over a week ago

Why you might want to use multiple numbers - Multinumber

You can add an additional number and help end inbox madness with our multinumber option

Written by Anne Heath
Updated over a week ago

Does your platform offer international numbers?

Written by Jason Alexis
Updated over a week ago

Using Secondary Numbers

How to set up and use secondary numbers

Written by Anne Heath
Updated over a week ago

What is the difference between short and long codes? What are the advantages and disadvantages of short codes and long codes?

When should I use a short code and when should I use a long code? shortcode

Written by Jason Alexis
Updated over a week ago

V3: Settings -- Admin Settings -- Numbers

All your numbers in one place. See all the info about each number. Add/delete/verify and otherwise manage.

Written by Anne Heath
Updated over a week ago

V3: Settings -- User Settings -- My Numbers

Manage your PastorsLine numbers.

Written by Anne Heath
Updated over a week ago

V3: Switching my primary/default/assigned number

Changing which number will be used to send messages unless you choose a different number before sending.

Written by Anne Heath
Updated over a week ago

How to add Additional Numbers to your account

V3 & V2: Adding multiple numbers, having private numbers, for multinumber, multiuser, multicampus solutions plus deleting # from acct

Written by Anne Heath
Updated over a week ago

V3: Setup Caller ID

Verify a phone number that you own for use when making voice broadcasts or outgoing calls.

Written by Anne Heath
Updated over a week ago

V3: Voice - - Call forwarding & Do not call

Setting up Call forwarding or Do not call options

Written by Jason Alexis
Updated over a week ago

V3: Filtering conversations by number

Using multiple numbers? Filter your Inbox to see only the messages associated with one of those numbers.

Written by Jason Alexis
Updated over a week ago

Short code: Who receives the reply?

V3 & V2: You used the short code instead of your mobile number. Who gets the reply?

Written by Jason Alexis
Updated over a week ago

Everything Short Code

V3 & V2: All you need to know about our shared short code SCK

Written by Anne Heath
Updated over a week ago

How fast does PastorsLine send my messages?

Message send rates as of May 2021

Written by Anne Heath
Updated over a week ago

Sending messages: short code default?

V3 & V2: Our PastorsLine shared short code is not the default but you can make it yours.

Written by Anne Heath
Updated over a week ago

3 Options when sending links via keyword auto reply

V3 & V2: If you want to send links via text, you have three options to do so

Written by Anne Heath
Updated over a week ago

*Ninja Trick* Edit short code signature to give opt out options

Using other words to allow people to opt out of group messages without opting out from all communications

Written by Anne Heath
Updated over a week ago

How to check your contact's phone number information / classification (HUB)

Checking phone number information / classification / if the number is VOIP, invalid number, Home phone or mobile phone

Written by Anne Heath
Updated over a week ago

Toll-free Numbers

Information about the different kinds of toll-free numbers available.

Written by Anne Heath
Updated over a week ago

Do I have to pay for my numbers? What's the 125 credits per number all about? I am confused about how the credits and numbers work.

V3 & V2: Explaining how PastorsLine charges for phone numbers and gives you a free number on this plan.

Written by Jason Alexis
Updated over a week ago

Switching between multiple numbers

V3 & V2: Changing your "from" number when sending messages.

Written by Anne Heath
Updated over a week ago

Creating or changing nicknames when using multiple numbers

When using multiple numbers, creating nicknames for them helps you stay organized. You can also change their nicknames when needed.

Written by Anne Heath
Updated over a week ago

How to set up your landline for texting

V3 & V2: How to text enable your landline for SMS messaging

Written by Anne Heath
Updated over a week ago

What is Hosted SMS?

V3 & V2: definition of Hosted SMS / text enabled landline with PastorsLine

Written by Jason Alexis
Updated over a week ago

How long does it take to Host SMS or text-enable my number?

length of time it takes to Host SMS / text-enable a number with PastorsLine

Written by Jason Alexis
Updated over a week ago

How can I bypass my call tree to receive the Host SMS / text-enable verification call?

expediting the Host SMS / text-enabling verification call when hosting with PastorsLine

Written by Jason Alexis
Updated over a week ago

What if I no longer want to Host / Text-enable my number on PastorsLine?

ending Host SMS / text-enabling with PastorsLine

Written by Jason Alexis
Updated over a week ago

Which numbers can I host on PastorsLine for Hosted SMS?

V3 & V2: number eligibility for Hosted SMS / text enabled landline with PastorsLine

Written by Jason Alexis
Updated over a week ago

Text enable your Church Landline Phone (Setup Instructions Included).

Written by Jason Alexis
Updated over a week ago

How can I host my number?

V3 & V2: how to enable a landline for SMS / text with PastorsLine

Written by Jason Alexis
Updated over a week ago

Can I use my Hosted SMS / Text-enabled / landline Number as a Verified/Outgoing Caller-ID?

V3 & V2: using PastorsLine Hosted SMS / text-enabled / landline numbers for voice calls and voice broadcasts also

Written by Jason Alexis
Updated over a week ago

What if I made a mistake on the Hosted SMS / Text-enable Authorization Document?

how to fix mistakes on PastorsLine Hosted SMS / Text-enable authorization documents

Written by Jason Alexis
Updated over a week ago

Can I use MMS with Hosted SMS / Text-enabled numbers?

Using MMS with PastorsLine Hosted SMS / Text-enabled numbers

Written by Jason Alexis
Updated over a week ago

What are the steps from start to finish to host a number for SMS in NANP?

all the steps to Host SMS / text-enable a number in NANP

Written by Jason Alexis
Updated over a week ago

Why does PastorsLine need this information to Host SMS or Text-enable my landline?

V3 & V2: why the information for Hosted SMS / text-enabled landline is needed by PastorsLine

Written by Jason Alexis
Updated over a week ago

What are the phases to host or text-enable my number?

V3 & V2: the stages to Host SMS / text-enable your landline on PastorsLine

Written by Jason Alexis
Updated over a week ago

What information does PastorsLine need to host my number?

information and process to host a number with PastorsLine for Hosted SMS / text enabling

Written by Jason Alexis
Updated over a week ago

Will Hosted SMS affect my current voice line?

effect of Hosted SMS / text enabling with PastorsLine on your current voice line

Written by Jason Alexis
Updated over a week ago

What’s the benefit/use of more than one phone number?

Written by Jason Alexis
Updated over a week ago

What are the eligibility requirements to SMS-enable a number?

see if your number qualifies for Hosted SMS / text enabling with PastorsLine

Written by Jason Alexis
Updated over a week ago

How do I verify I own the number I want to host?

verify numbers for Hosted SMS / text enabling with PastorsLine

Written by Anne Heath
Updated over a week ago

Transferring your existing number to PastorsLine

V3, V2, V1: Porting your number from one carrier to PastorsLine

Written by Anne Heath
Updated over a week ago

Transfer your (Twilio) Number to PastorsLine

How to Transfer your Twilio Number to PastorsLine - this is an internal transfer

Written by Anne Heath
Updated over a week ago

The most common reason for rejections

Porting / transferring numbers

Written by Anne Heath
Updated over a week ago

If you are going to another project which does not use Twilio (porting out)

Written by Jason Alexis
Updated over a week ago

If you are going to another project which uses Twilio

Written by Jason Alexis
Updated over a week ago

Can I port my TiC number to PastorsLine?

How can I transfer, port, change my Text in Church (TiC) number to PastorsLine?

Written by Anne Heath
Updated over a week ago

How do I transfer/port away a number from PastorsLine?

Written by Jason Alexis
Updated over a week ago