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V3: How do I delete, add or edit a keyword that is associated with a group or campaign?
V3: How do I delete, add or edit a keyword that is associated with a group or campaign?

Delete, edit, or add keywords to existing groups and campaigns.

Jason Alexis avatar
Written by Jason Alexis
Updated over a week ago

To delete, edit or add a keyword that is associated with a group or campaign, you have to get to the campaigns page first.

After logging in to PastorsLine...

Step 1: Choose one of the two methods below:

OPTION 1

Click on Campaigns (lighting bolt icon, turquoise box in image below).

OPTION 2

From your Dashboard, in the Add New section (turquoise box in image below), click on Campaign.

Step 2

On the Campaigns page, the Keyword column (gold box in image below) shows the keyword saved for the associated campaign.

Step 3

There are two ways to edit keywords on the Campaigns page:


OPTION 1: USING THE DELETE (X) ICON

Step 1

To delete the keyword (or dissociate it from the current group), click on the X (brown circle in image below) at the end of the keyword. Anywhere you see the X next to the keyword, you can delete keywords this way.

NOTE: Deleting keywords from a group that is linked to a data capture will make that data capture a draft on the campaigns page.

Step 2

Next, make sure the keyword(s) you want to be deleted are checked (gold circle in image below), while any keywords you want to stay are unchecked, and click Delete (gold arrow in image below).

If you have multiple keywords, you will see all of them. Uncheck the ones you want to keep.

In the case of a Data Capture, the screen is slightly different. Note that if you have multiple keywords, you will be deleting all of them.


OPTION 2: USING EDIT (PENCIL ICON)

You can use Edit to add, change, or delete your keyword(s).

Step 1: Click Edit (pencil icon, blue oval in image below) next to the campaign. All changes to keywords are reflected in the group it's connected to.

NOTE: Deleting keywords from a group that is linked to a data capture will make that data capture a draft on the campaigns page.

Step 2: This step depends on the type of campaign that you selected:


I. FOR AUTOMATED MESSAGES

The Automated Messages page will open.

Ia. Select EDIT TRIGGERS (gold circle in image above). The Edit Triggers box will pop up.

Ib. To create a new keyword, toggle on the switch for USE KEYWORD (gold arrow in image above). Then type your desired keyword under CREATE KEYWORD (brown box in image below) and click Save (gold circle in image above).

Note: Using keywords as triggers for automated message is not recommended because it takes a bit more time - it can take up to 3 minutes to process the first message. If this first message is a critical, text auto-reply, this may not be desirable.

If you want to trigger an AMC with a keyword, we recommend using either a Data Capture campaign with a keyword or a group with a keyword. You can find out more information about this here.

Ic. To delete a keyword, toggle off the switch for USE KEYWORD (gold arrow in image above).



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II. FOR KEYWORD/AUTOREPLY CAMPAIGN

The Edit Autoreply page will open.

IIa. To delete a keyword, toggle off the relevant keyword option buttons (turquoise box + arrow and gold box + arrow in image above).

IIb. To add a new keyword or edit an existing one, jump to Section 2 of another article.


III. FOR DATA CAPTURE CAMPAIGN

The Edit Data Capture page will open.

IIIa. To delete a keyword, toggle off the relevant keyword option buttons (turquoise box + arrow and gold box + arrow in image above).

IIIb. To add a new keyword or edit an existing one, click on Add Keywords (blue box in image below).

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