Are you using a keyword to directly trigger an automated message campaign (AMC)?

If so, perhaps you noticed that it can take up to 3 minutes to process the first message. 

If this first message is a critical, text auto-reply, this may not be desirable. Given the way AMC currently works, this is unavoidable when using the above hypothetical setup.

If you want to trigger an AMC with a keyword, we recommend using either a Data Capture campaign with a keyword or a group with a keyword. 

To view which triggers you are using, in the Campaigns page, click the "pencil" icon (edit) next to the Automated Message Campaign you want to see:

Then click "edit triggers" to see or edit the triggers you are using for this campaign.

 


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