The above video is for our V2 app. Some of it will be relevant for V3 also.

Sometimes, it happens that the file extension of your image does not match the type of image it really is. For example, the name of your image file is NicePicture.png but the image is really a jpeg file.

In this case, PastorsLine will let you know. Check out the red/orange warning in the image below.

To send multiple pictures at once, add additional pictures as links, or attach files such as PDF, PPT, MMS, DOC, DOCS in the conversation box, check out the different attachment options.

You can attach inline pictures for a total size of 4.5 MB (all the inline picture sizes added together).

For files attached as URLs, the maximum size of each file is 100 MB.

The total number of characters (message + links) cannot be more than 1600 characters. (This is the equivalent of about 10 text messages.)

If not, get help here.

If so, jump to the steps you need:

1 Add Image

2 Add Video (beta)

3 Add Attachment

4 Add URL

5 Add Template

6 Add Merge Fields

This icon allows you to upload pictures as inline images so your viewer will them them immediately while reading your message. When you click on this icon, the following screen pops up:

Get more information about adding images to a text message here.

You can record or upload almost any size video but we will resize it down to 1 MB for local numbers or 0.6 MB if it's the shortcode or the toll-free. These are hard limits set by the mobile carriers. The maximum length is 25 seconds per video. Anything larger and the video quality would be extremely poor due to the required resizing/conversion down to the required size by the mobile carrier. If the video is longer, you will have an option to trim it within the editor.

Get more information about uploading and trimming videos here.

This icon allows you to attach files like PDF, PPT, MMS, DOC, DOCS, or additional pictures. You can also send multiple file types and pictures all in the same message. Each attached file will be send as a link (URL). So, your received will see a URL in the message and not a file.

Each attached file can be up to 100MB in size. There is no limit to the number of these files you can send --- keeping in mind that we cannot exceed the message characters limit of 1600. In other words, the characters in your message (including spaces) + the characters in all your links (inline &/or URL) cannot be more than 1600.

When you click on this icon, the following screen pops up:

You can select "Select Files to Upload" or drag and drop your files here.

After they have been uploaded, your added docs will be added as links and look like this:

NOTE: When using this option, since we are sending links, make sure you are sending from the short code. Click the bottom right down arrow to select your "from" number, then toggle on the short code. This is to increase the chances of your message getting through and not getting filtered by the cell phone carriers.

Need to just send links directly? Use our URL Shortener.

This icon allows you to create shortened links so you can send [URLs]: YouTube videos, websites, online forms, etc. and save characters and credits.

For more information about shortening links:

When you click on this icon, the following screen pops up:

Choose an existing template or add a new one. For more info on working with Templates, click here to go to another help desk article.

When you click on this icon, the following screen pops up:

Choose the item(s) you wish to include and click on Done. For more information on working with Merge Fields, click here to go to another help desk article.