Using this Messages view tab, you will see both Voice calls and texts combined - a complete history with that person. To see just voice or just text, use the other tabs to filter out the messages by type.
Update: 2024.01.12 - Checkbox and duplicates
For easier management of your group messages, we have added a checkbox near the group member names. We are also showing duplicates. Read more here: http://help.pastorsline.com/en/articles/8811111-v3-messages-checkbox-near-group-names-duplicates
VIDEO
HOW TO FIND THIS PAGE
1. Click on Messages (speech bubble icon, white box below).
2. The screen will refresh to the two columns above.
2a. The middle column (yellow arrow + text above) is a list of your different message categories.
2b. The right-hand column (blue arrow + text above) shows the items within the chosen category. In our example, since All Messages is chosen, this column shows us ALL our open text messages. For more information about this category, click here.
HOW TO WORK WITH THIS PAGE
This is quite a long article. Here is a Table of Contents to make it easier to navigate:
VII. SEARCH [magnifying glass icon]
I. SUB-CATEGORIES
| Sometimes, when you click on a text category, sub-categories appear.
Sometimes when you click on a sub-category, there are further sub-categories.
|
II. CHOOSING YOUR MESSAGE CATEGORY
1. Click on the main message category. In this case, we clicked on Sent.
2. If this category has sub-categories, click on the sub-category you want. In this case, we clicked on Groups.
3. If this sub-category has further sub-categories, click on the sub-category you want. In this case, we clicked on All.
4. Since we have reached the end level, we now choose the item we want to look at from the right-hand column. In this case, we will click on Test Group to look at their sent messages (gold box above).
A NOTE ABOUT THE ALL VOICE MESSAGES CATEGORY
This category shows all your open messages. In other words, the messages which are sitting in your Inbox. They could be sent or received, read or unread. This is not an umbrella category for the categories below it. In other words, it does not represent every message in your PastorsLine account.
To close a message: Hover at the end of the message until you see the Close (checkmark icon, turquoise circle in image below). Click on Close to remove the message from your All Messages list and add it to the Closed category.
III. HOW THE PAGE CAN LOOK
There are 2 possible views. [Don't worry. We will discuss all the information, icons, and possibilities later. We just wanted your eyes to get familiar with the layout first.]
Expanded view...
Note the differences between the view above and the view below. Clicking on the left/right arrows (yellow circle in image above and image below) expands or collapses this page. Collapsing the page gives you more space when working on your new SMS/MMS.
Collapsed view...
IV. DEALING WITH ALL THE ICONS
There are a lot of icons on this page. We are doing our best to keep an updated list of icons for easy reference, including what the icon looks like and what it does. You can find this list here.
V. SENDING A NEW MESSAGE [ Person(s), Group(s), Number(s) ]
To send a new message while in Messages view, click on New Message (speech bubble with plus icon, turquoise box in image below).
The New Message box will pop up (see image below).
VI. ADDING AN IMAGE OR ATTACHMENT
Above the message space, you should see the possible image / attachment options. If you do not, simply click on the Image/Attachment icon (see blue arrow in image below).
This article will give you more information about how to work with each type of attachment: http://help.pastorsline.com/en/articles/4194845-v3-sending-picture-messages-attachments-and-multiple-file-types
VII. SEARCH
Read more about Search (magnifying glass icon, turquoise #1 in image above).
VIII. ACTION MENU
 | If you choose one or more text messages, an Action Menu will appear. |
| The action choices are the common options available to ALL the texts you selected.
|
VIX. UNDERSTANDING MESSAGE TYPES
Some messages have yellow backgrounds and some blue. Here's what that means: https://help.pastorsline.com/en/articles/5694133-v3-understanding-message-types