All Collections
V3: FAQ - How can I use my cash balance?
V3: FAQ - How can I use my cash balance?

Why would you have a cash balance? How can you use it?

Jason Alexis avatar
Written by Jason Alexis
Updated over a week ago

Your cash balance is found in your Billing Summary (see blue box in image below).

If you upgrade, downgrade, remove numbers etc., you might have a cash balance. This is because we now prorate accounts. To see past information, click on View History. The Cash Balance History table will appear. If you have a history, you will see the transactions.

You can use your cash balance for any one-time payment when manually applied. For example:

  • adding bucket of credits

  • adding a new number

  • upgrading/downgrading /making changes to your plan

For more information about billing, check out this helpdesk article.

Did this answer your question?