We now offer prorated billing. FRO credits are never affected whether you are on our standard plans or not.
If you are on our new standard plans, we will calculate the worth of your current NRO credits (your Credits Checking account). If your discount is larger than your new billing, you would be given a credit on your billing which would be applied to your first payment of your new plan. If you still have a cash balance, you would be able to use it to buy another phone number or additional buckets of credits.
Each new upgrade or downgrade will then come with a new set of credits.
NOTE: If you repurchase a CURRENT NRO plan, we do NOT prorate credits. This works for monthly to monthly and yearly to yearly.
Here are some examples:
A PastorsLine partner is on the $30/month plan. No rollover, no short code. February 1 they received their plan's 1250 credits. They have used 500 by Feb 15. They now have 750 credits.
They decide to UPGRADE to the $50/month plan. What happens?
The $30/m plan gives you 1250 credits.
750 x 0.024 * = $18 toward their new plan.
The new plan they choose is $50/m.
They have no FRO credits but get the monthly NRO credit allotment. Since they did not buy an ROP subscription, these monthly NRO credits go into their "Checking" credit account. Repeats each month.
For the second and future months, they pay $50.
Their new billing date is the day they paid for the new plan.
| A PastorsLine partner is on the $30/month plan. No rollover, no short code. February 1 they received their plan's 1250 credits. They have used 500 by Feb 15. They now have 750 credits.
They decide to DOWNGRADE to the $15/month plan. What happens?
The $30/m plan gives you 1250 credits.
1 credit is worth $0.024 (30/1250) 750 x 0.024 * = $18 toward their new plan.
The new plan they choose is $15/m.
For the first month, they pay a prorated amount of $0 ($15 - $18) with a remaining $3 to use to purchase a new phone number or a bucket of credits.
They have no FRO credits but get the monthly NRO credit allotment. Since they did not not buy an ROP subscription, these monthly NRO credits go into their "Checking" credit account. Repeats each month.
Their new billing date is the day they paid for the new plan.
|
A PastorsLine partner is on the $37.50/month plan. With rollover, no short code. February 1 they received their plan's 1250 credits. They have used 500 by Feb 15. They now have 750 credits.
They decide to UPGRADE to the $62.50/month plan. What happens?
The partner is on the $30/m plan which gives 1250 credits. They are also paying $7.50/m for an ROP subscription.
Since they have an ROP subscription, their 750 credits go into their "Savings" credit account. We do not give them a prorated cash equivalent.
The new plan they choose is $50/m + $12.50/m for ROP.
For the first month and future months, they pay $62.50/m.
The first month, they receive the monthly NRO credit allotment of 2,750. Due to their ROP subscription, these NRO credits convert to FRO credits and are added to their "Savings" credit account for a total of 3,500 FRO credits. Repeats each month.
Their new billing date is the day they paid for the new plan. | A PastorsLine partner is on the $37.50/month plan. With rollover, no short code. February 1 they received their plan's 1250 credits. They have used 500 by Feb 15. They now have 750 credits.
They decide to DOWNGRADE to the $18.75/month plan. What happens?
The partner is on the $30/m plan which gives 1250 credits. They are also paying $7.50/m for an ROP subscription.
Since they have an ROP subscription, their 750 credits go into their "Savings" credit account. We do not give them a prorated cash equivalent.
The new plan they choose is $15/m + $3.75/m for ROP.
For the first month and future months, they pay $18.75/m.
The first month, they receive the monthly NRO credit allotment of 500. Due to their ROP subscription, these NRO credits convert to FRO credits and are added to their "Savings" credit account for a total of 1,250 FRO credits. Repeats each month.
Their new billing date is the day they paid for the new plan.
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For more information about changing your plan, check out this help desk article.