Much as our PastorsLine team tests and restests, stuff happens. We apologize for the inconvenience on those rare occasions!

Our goal is to get things up and working well as soon as possible, so you and your people can get back to 'business'.

You can help speed things up by giving us a console (tech) report. Here's how:

Chrome

Firefox (Mozilla)

Safari

Thanks for your assistance!


Chrome

VIDEO

WALKTHROUGH

Step 1: Get into the PastorsLine app.

SHORTCUTS:

Windows: Windows: Ctrl + Shift + J.

Mac: Cmd + Opt + J.

The above opens the Console directly. Then scroll down to Step 5.

If you are not familiar with using the shortcut for your device, continue as below.

Step 2: Right-click your screen. The pop up below will display.

Step 3: From the pop up box menu, choose Inspect (image above).

Step 4: Click on Console (gold box in image below). [[***If you do not see this tab, click on More (double arrows, turquoise box in image below) and choose Console from the dropdown menu.]]

Step 5: Look at the screen. Any items in red are the errors. Any items in yellow are the warnings.

Step 6: Are there arrows which you can click to expand the info? In other words, some info is collapsed and you can 'uncollapse' it? Please click and expand.

Example below: Look at the turquoise box in both images. The top image shows the collapsed view. The bottom one the expanded view.

Step 7: Take a screenshot of everything that is displayed.


Firefox (Mozilla)

VIDEO

WALKTHROUGH


Step 1: Get into the PastorsLine app.

SHORTCUTS:

Windows: Ctrl + Shift + K.

Mac: Cmd + Opt + K.

The above opens the Console directly. Then scroll down to Step 5.

If you are not familiar with using the shortcut for your device, continue as below.

Step 2: Right-click your screen. The pop up below will display.

Step 3: From the pop up box menu, choose Inspect (image above).

Step 4: Click on Console (gold box in image below). [[***If you do not see this tab, click on More (double arrows, turquoise box in image below) and choose Console from the dropdown menu.]]

Step 5: Look at the screen. Any items in red are the errors. Any items in yellow are the warnings.

Step 6: Are there arrows which you can click to expand the info? In other words, some info is collapsed and you can 'uncollapse' it? Please click and expand.

Example below: Look at the turquoise box in both images. The top image shows the collapsed view. The bottom one the expanded view.

Step 7: Take a screenshot of everything that is displayed.


Safari

VIDEO

WALKTHROUGH

Step 1: Get into the PastorsLine app.

SHORTCUT: Cmd + Opt + C opens the Console directly. Then scroll down to Step 10.

If you are not familiar with using the Command option, continue as below.

Step 2: On your top toolbar, click on Safari (just to the right of the Apple icon).

Step 3: Click on Settings.

Step 4: Click on Advanced (gold box in image above).

Step 5: Check the Show Develop menu in menu bar box (turquoise box in image above).

Step 6: Then click on the red circle to close the window (fuchsia arrow in image above).

Step 7: Right click on your screen. The pop up (image below) will display.

Step 8: Click on Inspect Element.

The right-hand side of your screen will now look something like this:

Step 9: Click on Console (gold box in image below). [[***If you do not see this tab, click on More (double arrows, turquoise box in image below) and choose Console from the dropdown menu.]]

Step 10: Look at the bottom of the screen. Any items in red are the errors. Any items in yellow are the warnings.

Step 11: Are there arrows which you can click to expand the info? In other words, some info is collapsed and you can 'uncollapse' it? Please click and expand.

Example below: Look at the turquoise box in both images. The top image shows the collapsed view. The bottom one the expanded view.

Step 12: Take a screenshot of everything that is displayed.

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