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V3: How to pay an outstanding invoice
V3: How to pay an outstanding invoice

How to pay an overdue / outstanding invoice or bill

Anne Heath avatar
Written by Anne Heath
Updated over a week ago

To add or edit the credit card on file, click HERE.

To give other admin users permissions to manage billing: Click here.

To edit the email address your invoices are sent to, click HERE.

If you have received emails that your credit card was unable to be charged, or you have an outstanding bill, you (the owner), or an admin you have given billing privileges to, can pay those past due invoices online. 

Step 1: If your account has a billing issue, you will see a message bar at the top of your screen. Clicking on the link will take you directly to the Billing page.

2023.12.11 UPDATE

Let's say you have just paid but you get a message such as the following:

Here it is in close up:

(The content of the message will vary depending on your account details.)

Click on the Click here link to refresh the data. If the message goes away, all is well. No further action on your part is required. If the message persists, please be in touch with us via the chat on our website. We will check it out.

Step 2: Click Pay Invoice (turquoise arrow in image below).

Step 3: Choose the card on file to pay the invoice with. (If the card is expired, or you need to use a different card to pay, you may need to edit the card, or add a new credit card to use for this). 

Step 4: Click Charge (turquoise arrow in image above).

Step 5: You should receive a receipt via email. 

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