Are you using a keyword to directly trigger an automated message campaign (AMC)?
If so, perhaps you noticed that it can take up to 3 minutes to process the first message.
If this first message is a critical, text auto-reply, this may not be desirable. Given the way AMC currently works, this is unavoidable when using the above hypothetical setup.
If you want to trigger an AMC with a keyword, we recommend using either a Data Capture campaign with a keyword or a group with a keyword.
To view which triggers you are using, in the Campaigns page, find the Automated Message Campaign you want to see. Then choose Edit from the Options menu.
Click "edit triggers" to see or edit the triggers you are using for this campaign.