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V3: Stop a message while it is sending
V3: Stop a message while it is sending

You are sending a message and realize that you need to stop or cancel it for some reason. Here's how to do that.

Anne Heath avatar
Written by Anne Heath
Updated over 2 months ago

It looks like you would like to know if there is a way to stop a message from continuing to be sent once that message is sending.

In other words, you told the photocopier to print 100 copies but you realize after 1 or 2 that something is wrong. So, you want to stop the printing.

The answer is 'yes, this is possible'.

Just before we explain the 'how to', we want to be clear: some of the messages will continue to be sent even after you cancel the message (in the same way that even if you press 'Stop' or 'Cancel' on the photocopier, some copies continue to be printed).

As soon as you click Send, you will see that the message is sending.

At some point, you will see a Stop Now underneath your message. Click on this Stop Now.

A pop up box will appear so you can confirm your action. Clicking on Stop Now will end the message sending process.

You can stop a message from wherever you are sending it, including the Broadcast page:

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