PEOPLE (formerly CONTACTS)

V3: Archive vs Delete

Explaining archive (soft delete) vs delete (permanent - no returns).

Written by Anne Heath
Updated over a week ago

V3 Icon - - Add / Import a New Person

In People View - explanation of the icon that is a person with a + sign to their right.

Written by Anne Heath
Updated over a week ago

V3: How can I edit a person's (contact's) profile?

See / edit details about a person: contact info, groups they are in, linked tags, relevant campaigns, etc.

Written by Anne Heath
Updated over a week ago

Importar, editar y administrar tus contactos

Descripción general de la Página de Contactos:

Written by Ruben Miranda
Updated over a week ago

How to block contacts (HUB)

block calls, random calls, unwanted messages

Written by Jason Alexis
Updated over a week ago

How do I (manually) unsubscribe contact(s)?

Can I manually subscribe or unsubscribe a contact from receiving messages from our numbers?

Written by Anne Heath
Updated over a week ago

Why are my contact(s) "grayed out" in my group and Solutions

V2: Why are contacts grayed or faded in the contacts page or group and solutions to fix this

Written by Anne Heath
Updated over a week ago

Reformat your DOB column for importing

V3 & V2: How to reformat your birthday column to match required MM-DD-YYYY format

Written by Anne Heath
Updated over a week ago

Deleting contacts

I want to delete some contacts from PastorsLine

Written by Anne Heath
Updated over a week ago

V3: Groups -- Group Details -- People Tab

See more information about the people in a group.

Written by Anne Heath
Updated over a week ago

Contact Page: using filters

showing/hiding contacts with 0, unsubscribers, opted out, blocked, landline, VOIP, mobile, checked, unchecked, invalid, or by integration

Written by Anne Heath
Updated over a week ago

Which should our church use—connect cards or texting?

V3 & V2: Is it either connect cards or texting? Perhaps it's both? Get your digital communication in top form by reading this article.

Written by Anne Heath
Updated over a week ago

Can I use a U.S. toll-free number for two-way, international texting?

V3 & V2: Find out the purpose of U.S. toll-free numbers, why you can't use them for two-way international texting + the solution.

Written by Anne Heath
Updated over a week ago

Bulk Restore for Deleted Contacts

V3 & V2: Uh oh...has a bunch of your synced contacts gone missing? Not to worry. PastorsLine has a one-step restore at your service.

Written by Anne Heath
Updated over a week ago

Sending Voice Broadcasts: Separating Landline Contacts

Here's how to send a text to your mobile contacts and a voice broadcast version of the same message to your landline contacts .

Written by Anne Heath
Updated over a week ago

Duplicate numbers: Edit, delete, block, unsubscribe

Managing contacts with the same phone numbers.

Written by Jason Alexis
Updated over a week ago

We have a contact / phone number we use for testing purposes. How do we ‘clear/reset’ this number as if the contact is opting in for the first time?

How to clear/reset your testing number so you can use it again...and again...and get a first time experience each time

Written by Anne Heath
Updated over a week ago

How does PastorsLine Handle Inactive or deleted Contacts?

V3 & V2: Does PastorsLine pull inactive (external app - CCB, PCO, Elvanto, MailChimp) contacts into my database?

Written by Anne Heath
Updated over a week ago

Why is there a "0" in my contact's profile for the phone number?

Why is there a "0" zero in my contact's profile for the phone number?

Written by Anne Heath
Updated over a week ago

What is excluded when importing contacts with .csv files

V3 & V2: What is excluded when importing contacts with .csv files

Written by Anne Heath
Updated over a week ago

Auto-Check Undelivered Messages

You can automatically check the phone type for messages that were undelivered!

Written by Anne Heath
Updated over a week ago

Using your number for testing and restoring deleted contacts

You can delete contacts and restore them if needed

Written by Anne Heath
Updated over a week ago

How do I export contacts (groups or individuals)?

Exporting details from a PastorsLine group (all members) or individuals to a .csv file.

Written by Anne Heath
Updated over a week ago

How to manually Process/Manage Duplicate Contacts

How to manually Process/Manage Duplicate Contacts

Written by Anne Heath
Updated over a week ago

V3: How to import your contacts

Importing your contacts from a .csv file.

Written by Anne Heath
Updated over a week ago

How do I move people in bulk around the application, for example from Contacts into Groups?

moving contacts into groups from the contacts page or groups page

Written by Anne Heath
Updated over a week ago

How to import your contacts from your Mac or iPhone address book.

Written by Anne Heath
Updated over a week ago

Unique Mobile Number(s)

V3 & V2

Written by Anne Heath
Updated over a week ago

Broadcast from Phone

V3 & V2

Written by Anne Heath
Updated over a week ago

V3: People View -- People Details

Further details of your people (contacts) and how to edit them.

Written by Anne Heath
Updated over a week ago

V3: People View -- an Overview

General background on the PastorsLine PEOPLE view (formerly Contacts).

Written by Anne Heath
Updated over a week ago