PastorsLine V1/V2

Why are my messages undelivered?

V1 & V2: Messages showing undelivered - why and do I get charged credits for these?

Written by Anne Heath
Updated over a week ago

Message Delivery - Carrier violation

V1 & V2: Why are you getting spam texts? How can you protect yourself from spam content? What if your message is flagged as spam?

Written by Jason Alexis
Updated over a week ago

How to Work with and Refresh Message Statistics to see the analytics for a message

V1 & V2: How to Work with and Refresh Message Statistics to see the analytics for a message

Written by Anne Heath
Updated over a week ago

How to give Billing Privileges to a User

V1 & V2: You can assign Billing Privileges to an Admin User to pay invoices, purchase credits, and to add, edit or delete cards.

Written by Anne Heath
Updated over a week ago

Affiliate Rewards

V1: Affiliate / referral rewards and credits

Written by Anne Heath
Updated over a week ago

Do credits accumulate / rollover each month or do they expire?

V2 & V1: Do credits accumulate / rollover each month or do they expire?

Written by Jason Alexis
Updated over a week ago

How to sync an existing or new PastorsLine group to an existing or new Breeze tag/event?

V1 & V2: sync existing group to Breeze tags/events

Written by Anne Heath
Updated over a week ago

Breeze ChMS 2-way Integration

V1 & V2: set up, making tags/events into groups, syncing

Written by Jason Alexis
Updated over a week ago

V3: Breeze Syncing - How does it work?

Syncing Breeze through manual or overnight options

Written by Anne Heath
Updated over a week ago

Getting started with the Breeze ChMS Integration

How to integrate your PastorsLine account with Breeze

Written by Jason Alexis
Updated over a week ago

Campaign Summary

V1 & V2: all about campaigns

Written by Anne Heath
Updated over a week ago

Birthday SMS Wishes

V1: Birthday SMS, how to set up an edit contact's DOB

Written by Anne Heath
Updated over a week ago

How can I add a voice broadcast/message to a campaign?

V1: Including a voice message in your campaign.

Written by Anne Heath
Updated over a week ago

Which campaign type should I use? Data captures and Automated Message Campaigns

V1 & V2: When should you use a data capture or automated message campaign and which trigger should I use?

Written by Anne Heath
Updated over a week ago

How to create an Automated Messages Campaign (AMC)

V3, V2, V1: An Automated Messages Campaign (AMC) is a 'set it and forget it' way to help maximize your time and effort.

Written by Anne Heath
Updated over a week ago

How can I create an internal email and text message?

V2: Use the PastorsLine campaigns feature to communicate internally via email and text.

Written by Jason Alexis
Updated over a week ago

How do I add my First-time Guests into one of my Automated Messages Campaigns (AMC)?

V1 & V2: Methods to add first-time guests into an Automated Messages Campaign (AMC)

Written by Anne Heath
Updated over a week ago

Are your Automated Messages not sending or showing as scheduled?

V1 & V2: Are your messages in your AMC not sending or showing as scheduled? You might be missing this small step!

Written by Anne Heath
Updated over a week ago

How to manually remove Contacts from your Automated Message Campaigns

V2: How to manually remove Contacts from your Automated Message Campaigns (AMC) in the HUB

Written by Anne Heath
Updated over a week ago

Data capture (FKA autoresponder) (Legacy)

V1 & V2: What is a data capture and how can I use it? About + first steps

Written by Jason Alexis
Updated over a week ago

Create an "Update directory" campaign

V1 & V2: How to create a campaign to allow your church to update their information through automations and Data capture.

Written by Anne Heath
Updated over a week ago

How to sync an existing group in PastorsLine to the CCB process queue of your choice (1-way sync, no group required)

V1 & V2: How to sync an existing group in PastorsLine to the process queue of your choice (2-way sync, no group required)

Written by Anne Heath
Updated over a week ago

How to sync a CCB process queue (2-way sync, no group required)

V1 & V2: Making a Church Community Builder (CCB) process queue a group in PastorsLine

Written by Anne Heath
Updated over a week ago

CCB users: using the "send immediately for new contact" option

(now obsolete) Connecting your data capture to an automated message campaign by the "send immediately for new contact" option for CCB users

Written by Anne Heath
Updated over a week ago

CCB Saved Searches

V1 & V2: PastorsLine integrates with your saved searches in CCB

Written by Anne Heath
Updated over a week ago

Adding Keywords, Data Captures, and Automated Message Campaigns to CCB Process Queue groups

V1 & V2: Adding Keywords, Data Captures, and Automated Message Campaigns to CCB Process Queue Groups

Written by Anne Heath
Updated over a week ago

Ninja Trick - Adding people from Data Capture to a Process Queue and into an Automated Message Campaign later (CCB)

V1 & V2: You can add people from data capture to a process queue & into an automated message campaign at a later time with this ninja trick!

Written by Anne Heath
Updated over a week ago

Ninja Trick - Adding people to an AM Campaign based on form responses (CCB)

V1 & V2: Using data capture + CCB forms to add people to an automated message campaign in PL based on their responses on your CCB form

Written by Anne Heath
Updated over a week ago

How to sync an existing or new group to a CCB Process Queue (1-way integration, group required)

V1 & V2: How can I link an existing or new group to a CCB process Queue?

Written by Anne Heath
Updated over a week ago

How how else does PastorsLine integrate with CCB? Like if someone already in the system texts in, does it recognize them?

V1 & V2: recognizing a CCB person

Written by Jason Alexis
Updated over a week ago

What if I don't want a profile created in CCB before having all the contact information?

V1 & V2: There Friend

Written by Anne Heath
Updated over a week ago

What does the process of an data capture (FKA autoresponder) and CCB integration look like?

V1 & V2: a look at the step by step data capture (FKA autoresponder) and CCB integration process, and use of process queues

Written by Anne Heath
Updated over a week ago

Making selected CCB groups into PastorsLine groups

V3 & V2: I want my CCB group to come over as a new group in PastorsLine "as is" (two way sync)

Written by Anne Heath
Updated over a week ago

CCB Process Queues

V1 & V2: What are the ways I can sync with a CCB process queue?

Written by Anne Heath
Updated over a week ago

The CCB syncing is taking too long. (or) I’ve changed my mind. Can I stop the sync?

(now obsolete) CCB-PL Integration—Sync: It’s taking too long. (or) I’ve changed my mind. Can I stop the sync?

Written by Jason Alexis
Updated over a week ago

V1/V2: How to sync an existing or new PastorsLine group to an existing or new CCB group?

V1 & V2: sync existing group to CCB

Written by Jason Alexis
Updated over a week ago

Setting up and using a Data Capture with CCB (including Process Queues)

V1 & V2: 'How to' set up new groups + data captures (FKA autoreponders) + benefit from process queues using PastorsLine-CCB integrations.

Written by Anne Heath
Updated over a week ago

Duplicate Handling

V1 & V2: How duplicates are handling in all PastorsLine integrations

Written by Anne Heath
Updated over a week ago

I already use Text in Church (TiC). Why should I switch to PastorsLine?

V1 & V2: Text in Church (TiC) vs. PastorsLine?

Written by Jason Alexis
Updated over a week ago

V2: Manually Unsubscribe and Resubscribe Contacts

How to unsubscribe and resubscribe contacts manually

Written by Anne Heath
Updated over a week ago

Show list of opted out / unsubscribed / blocked people

V1 & V2: How to show a list of opted out / unsubscribed / blocked people

Written by Anne Heath
Updated over a week ago

How can I edit a contact's profile (Legacy)?

V1 & V2: Edit, delete a contact's name, email, birthdate, tags, groups, or notes. Plus blocking and unsubscribing a contact

Written by Anne Heath
Updated over a week ago

How to block contacts (Legacy)

V1 & V2: block calls, random calls, unwanted messages

Written by Anne Heath
Updated over a week ago

Import, edit and manage your contacts

V1 & V2:

Written by Anne Heath
Updated over a week ago

How can I edit a contact's profile (HUB)?

V2: Edit, delete a contact's name, email, birthdate, tags, groups, or notes. Plus blocking and unsubscribing a contact

Written by Anne Heath
Updated over a week ago

We have a contact / phone number we use for testing purposes. How do we ‘clear/reset’ this number as if the contact is opting in for the first time?

How to clear/reset your testing number so you can use it again...and again...and get a first time experience each time

Written by Anne Heath
Updated over a week ago

Auto-Check Undelivered Messages

V2 & V1: You can automatically check the phone type for messages that were undelivered!

Written by Anne Heath
Updated over a week ago

How do I export contacts (groups or individuals)?

V2: Exporting details from a PastorsLine group (all members) or individuals to a .csv file.

Written by Anne Heath
Updated over a week ago

Do I have to pay for my numbers? What's the 125 credits per number all about?

V1 & V2: Do I have to pay for my numbers? What's the 125 credits per number all about?

Written by Jason Alexis
Updated over a week ago

Start Here - take a tour of PastorsLine

V1 & V2: Getting started begins here. Each page with its own tutorial - watch the videos and related articles at your own pace!

Written by Anne Heath
Updated over a week ago

How do I sign up for a free trial?

V2: How to sign up for a free trial

Written by Anne Heath
Updated over a week ago

Sending Your First Message (HUB)

V1 & V2: How to navigate the communication HUB and send your first message.

Written by Anne Heath
Updated over a week ago

Using Merge Fields (Legacy)

V1 & V2: Using merge fields to personalize your individual and group messages

Written by Anne Heath
Updated over a week ago

Creating / Adding a group (Legacy or HUB)

V1 & V2: Create a new group / Add a new group in the Legacy app or via the HUB.

Written by Jason Alexis
Updated over a week ago

Sending a Group message (Legacy)

V1 & V2: Multiple ways to send a group message

Written by Anne Heath
Updated over a week ago

What are Ad Hoc Groups and how are they created?

V1 & V2: AdHoc groups -- what purpose do they have and how do they get created

Written by Anne Heath
Updated over a week ago

How Does Carrier Filtering Work (plus current fix)?

V1 & V2: Words/phrases mobile carriers might view as spam and our fix recommendation.

Written by Jason Alexis
Updated over a week ago

Creating / Adding a group (Legacy)

V1 & V2: Create a new group / Add a new group with the Legacy app

Written by Anne Heath
Updated over a week ago

How do I add people to a group? (Legacy)

V1 & V2: Adding people to groups from the HUB (recommended) or the Groups page + other "how to" links

Written by Jason Alexis
Updated over a week ago

Unclassified Group

V2: I have an unclassified group in my groups page. What does it mean?

Written by Anne Heath
Updated over a week ago

Can I send messages to more than one group simultaneously? (Legacy)

V1 & V2: Can I send messages to more than one group simultaneously?

Written by Anne Heath
Updated over a week ago

How do I remove/delete someone from a group?

V2 & V1: remove, group, delete

Written by Jason Alexis
Updated this week

Syncing a group with an external app (Legacy or HUB)

Using one of our integrations? Sync your groups with your external app.

Written by Anne Heath
Updated over a week ago

How to find and generate your logs for group messages (HUB)

V1 & V2: Locating and looking at statistics for group messages, finding your message analytics

Written by Anne Heath
Updated over a week ago

Add someone to a group (HUB)

V2: Easy way to add a contact to a group.

Written by Anne Heath
Updated over a week ago

Sending a Group message (HUB)

V1 & V2: Multiple ways to send a group message

Written by Anne Heath
Updated over a week ago

Filtering conversations by number (HUB & Mobile App)

V3 (Mobile) + V2 (Hub - Desktop) - Using multiple numbers and filtering conversations in the inbox, HUB and mobile app by number

Written by Anne Heath
Updated over a week ago

HUB: Choosing the shared, high throughput, verified toll-free number

V2: Sending a message via the PastorsLine shared, high throughput, verified toll-free number.

Written by Anne Heath
Updated over a week ago

Viewing Your "undelivered" Messages (HUB)

V1 & V2: Filtering and viewing your Undelivered messages in the HUB

Written by Anne Heath
Updated over a week ago

Undelivered Messages - Bulk Clear All

how to bulk clear all unread message alerts / mark them as read

Written by Anne Heath
Updated over a week ago

How to send a Group or individual message from the short code (HUB)

V2: How to send texts, links, or pictures using the short code for better deliverability

Written by Anne Heath
Updated over a week ago

Scheduling Texts (Legacy)

V1 & V2: You can schedule texts to be sent in advance to individuals and groups

Written by Anne Heath
Updated over a week ago

How do I see, view, edit, stop or delete my scheduled single or group messages? (Legacy)

V1 & V2

Written by Anne Heath
Updated over a week ago

Can I add links to text messages? How does it work? Can I shorten those links? Can I track the data? (Legacy)

V1 & V2: Info about links for the Legacy app

Written by Jason Alexis
Updated over a week ago

How can I delete a message from my inbox?

How to remove or delete a conversation or message from the inbox / HUB

Written by Anne Heath
Updated over a week ago

Inbox Filters (HUB)

V1 & V2: Explaining the Inbox filters and icons

Written by Anne Heath
Updated over a week ago

Scheduling Texts (HUB)

V1 & V2: You can schedule texts to be sent in advance to individuals and groups

Written by Anne Heath
Updated over a week ago

Managing your New Messages (1.0)

How to mark all unread messages as read

Written by Anne Heath
Updated over a week ago

2-Way SMS Chat

Written by Anne Heath
Updated over a week ago

How Smart Syncing reduces duplicates in two-way integrations

V1 & V2: Smart Syncing, managing duplicates, and two-way integrations

Written by Jason Alexis
Updated over a week ago

How to Resolve (accept or reject) pending Duplicates through Smart Syncing

V1 & V2: Smart Syncing, merging profiles, step-by-step how to, reject all

Written by Anne Heath
Updated over a week ago

Planning Center Workflows

V2: Integrate your PastorsLine groups with your Planning Center (PCO) workflows

Written by Anne Heath
Updated over a week ago

How to set up the Planning Center integration

V & V2: How to set up the Planning Center integration

Written by Anne Heath
Updated this week

Integration: Mailchimp (setup)

V2 & V1

Written by Jason Alexis
Updated over a week ago

Add an Organization (multicampus)

V2: Adding and auto linking additional accounts for multicampus solutions

Written by Anne Heath
Updated over a week ago

Switching between multiple numbers (Legacy)

V1 & V2: Keeping the messages organized and sending from the same number the contact last received messages from.

Written by Anne Heath
Updated over a week ago

Check your contact's phone number information / classification (Legacy)

V1 & V2: Checking phone number information / classification / if the number is VOIP, invalid number, Home phone or mobile phone

Written by Anne Heath
Updated over a week ago

Switching My Primary / Default Number

V2: How can I switch which number is my primary / default number to use?

Written by Anne Heath
Updated over a week ago

Numbers Summary Screen

V2 & V1: Seeing an overview of your PastorsLine numbers

Written by Anne Heath
Updated over a week ago

Using Secondary Numbers

V2: How to set up and use secondary numbers

Written by Anne Heath
Updated over a week ago

How do I remove a secondary number?

V2: How can I restore a secondary number back to a working number?

Written by Anne Heath
Updated over a week ago

How fast does PastorsLine send my messages?

V2 & V1: Message send rates as of May 2021

Written by Anne Heath
Updated over a week ago

Check your contact's phone number information / classification (HUB)

V2 HUB: Checking phone number information / classification / if the number is VOIP, invalid number, Home phone or mobile phone

Written by Anne Heath
Updated over a week ago

Deleting numbers from my account

V2: How can I remove a phone number from my account that we don't need anymore?

Written by Anne Heath
Updated over a week ago

Switching your Primary number

V2: As an owner, you can easily choose which number is your primary number

Written by Anne Heath
Updated over a week ago

Edit my Landline's extension for verification

V2: How to edit your landline's extension for the verification process

Written by Anne Heath
Updated over a week ago

Verify a Number

V2: Verify phone number / landline / hosted SMS number to be used for voice broadcasts

Written by Anne Heath
Updated over a week ago

V1/V2: How to sync an existing or new PastorsLine group to an existing or new PCO list?

V1 & V2: How to sync your PastorsLine group to a people list in Planning Center (PCO)

Written by Anne Heath
Updated over a week ago

How to Use Your PastorsLine Notification Settings

V1 & V2: How to Use Your PastorsLine Notification Settings

Written by Anne Heath
Updated over a week ago

HUB: Clock when scheduling messages

Written by Anne Heath
Updated over a week ago

Changing your PastorsLine email

V2: How to change your user email.

Written by Jason Alexis
Updated over a week ago

Manage your default HUB or Inbox 1.0 View Settings

V1 & V2: Turn off or on the HUB or Inbox 1.0 as your default view, manage mobile app settings

Written by Anne Heath
Updated over a week ago

Mobile App, Email and SMS Notifications

V2: Setting up your notifications

Written by Anne Heath
Updated over a week ago

Edit User Privileges

V1 & V2: Admins can edit user privileges

Written by Anne Heath
Updated over a week ago

How can I delete a user from our account?

V2: Delete / remove users from account

Written by Anne Heath
Updated over a week ago

Multiuser

V1 & V2: More than one user? Set up roles / permissions for each to help end Inbox madness.

Written by Anne Heath
Updated over a week ago

User Credits: How to allocate, increase, and decrease (give, add, and remove)

V2: Giving credits to new users + changing the amount of credits for existing users.

Written by Anne Heath
Updated over a week ago

Multiuser: What does the PastorsLine inviting / adding a new user process look like?

V2: Adding or inviting new users to your account (multiuser)

Written by Anne Heath
Updated over a week ago

Add or edit the phone number assigned to a user

V2: How you can add or edit the phone number that is assigned to a user on your account

Written by Anne Heath
Updated over a week ago

PastorsLine says I don’t have credits to assign, but I think I do.

V1 & V2: Where did those credits you thought you had go to? How does PastorsLine figure out how many credits you have left to assign?

Written by Anne Heath
Updated over a week ago

Assign or remove groups from users

V2: Add groups to a user or delete groups previously assigned

Written by Jason Alexis
Updated over a week ago

How do I add credits to a user under the user listings?

V2

Written by Jason Alexis
Updated over a week ago

Can we have more than one user? If yes, how does that work?

V2: Can we have more than one user? If yes, how does that work?

Written by Jason Alexis
Updated over a week ago

How can I send a Voice Broadcast (HUB, phone, app)?

V1 & V2: Sending voice broadcasts from the HUB is recommended. Here's how. Also viewing your broadcast recorded history and saved templates

Written by Anne Heath
Updated over a week ago

How can I send a Voice Broadcast (Legacy)

V1 & V2: It is recommended to send voice broadcasts from the HUB. Here's how. There's also a legacy version walkthrough if you prefer.

Written by Anne Heath
Updated over a week ago

How can I schedule a Voice Broadcast from Inbox 1.0 (Legacy)?

V1 & V2: Schedule your voice broadcast to go out when you want it to!

Written by Anne Heath
Updated over a week ago

Voice: call forwarding & do not call

V2: Setting up call forwarding or Do not call options

Written by Anne Heath
Updated over a week ago