PastorsLine recognizes that there is often mobility in church staff. People come and go. This can mean that churches need to change PastorsLine owners.

In V3, you can either add a new user and then transfer ownership or transfer ownership to an existing user.

Add a new user

Transfer ownership


To add a New User, follow the steps below.

Step 1

While logged into V3, select More Menus (three-dot icon, brown circle in image below) and select Settings (gold box in image below).

OR

You can also choose Settings (gold box in image below) directly from the pop-up that appears when you hover over More Menus (three-dot icon, brown circle in image below).

Step 2

From the submenu, select Admin Settings (gold arrow in image below) and click on Users (light blue box in image below).

A new screen appears on the right-hand side of the screen that shows the number of users and information about them (image below).

Step 3

Click on Add New User on the top right-hand side of the screen (gold arrow in image below).

Step 4

Enter the information required like the email, the names and the number assigned.

Note that in V3, you only have options of user and admin when adding a new user (gold box in image below).

Step 5

Click on Next (brown circle in image below) once you are done.

Step 6

Select the number of user credits (brown circle in image below) and then choose Next (gold arrow in image below)

Note: If you have any problems with credits. You can read our article on credits here

Step 7

Click on Send Invite

Once the user accepts the invitation, their name would appear as one of the users. Once the user is added, you can proceed to transfer ownership.


How to Transfer Ownership

Only the owner of an account on PastorsLine can transfer ownership in V3. So the following steps should be done from the owner's account.

Step 1

While logged into V3, select More Menus (three-dot icon, brown circle in image below) and select Settings (gold box in image below).

OR

You can also choose Settings (gold box in image below) directly from the pop-up that appears when you hover over More Menus (three-dot icon, brown circle in image below).

Step 2

From the submenu, select Admin Settings (gold arrow in image below) and click on Users (light blue box in image below).

A new screen appears on the right-hand side of the screen that shows the number of users and information on them (image below).

Step 3

From here, click on the name of the owner and the profile information would appear.

In our example, we clicked on Testimony Olajire because he is the owner here and his profile information appeared (image below).

Step 3

Click on Transfer Ownership.

Step 4

Select the User you want to transfer the ownership to from the list that appears. (This means the person you want to transfer ownership to is already a user).

Step 5

Select the assigned number and click on Next.

Note: PastorsLine now has an option to allow the new owner to manage or pay with credit card(s) registered with the company.

Step 6

Tick the box in the next screen that appears.

Step 7

Toggle the switch on (brown arrow in image below) so you can choose to keep your account active as an Admin or User.

OR

Toggle the switch off (gold arrow in image below) to delete your account.

Step 8

Click on Confirm

Once the new owner has received the confirmation email and confirmed the change, their "old" user account will be made into an owner.

If the owner is no longer available or you do not have their login info to follow one of the first two options, an admin on the account will need to send us a formal request to change the ownership.

Please send requests to [email protected], CC in as many admins on the account as possible, and include the Owner's full name, email, name of the church, and the NEW owner's information. We will need to know if the new owner is already an existing user on the account, or if they are a new user that needs to be invited, their full name, email address and phone number.

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