Owners and admins have access to all numbers.
The number is considered "shared" if multiple users are assigned to the same number.
Table of contents:
OWNER & ADMIN
There is one owner for each PastorsLine account. The owner is defined as the first person to sign up for a PastorsLine account. Later, the owner can transfer ownership to another owner, but there will always only be one.
The owner can do EVERYTHING. If there is a feature, they can use it. If there is an ability, they can do it. We will list the major items for clarity.
There can be one or more admins on the account. Admins are almost as powerful as owners. Each admin added will have the same complete control.
Admins can do (almost) everything. We will list the major items for clarity.
REGULAR & RESTRICTED USERS
Perfect for your church leaders whose only concern is to communicate with specific groups.
Perfect for staff members and volunteers working on specific projects or events.
NINJA TIP SOLUTION: See all the people in your PastorsLine account
Assign your user(s) the All People group (see image below). That will allow them to see all of the people, their messages, and work with them as per their permissions.
Keep in mind that even though they see ALL the people, Restricted Users (by virtue of their role restrictions) will be able to do less than Regular Users.
No matter their role, users can create custom signatures for any number on the account EXCEPT the shared PastorsLine short code and the PastorsLine, high throughput, toll-free (TF) numbers. Owners and admins (by virtue of their permissions) see all numbers. So they can create custom signatures for any number on the account expect the shared PL short code and TF numbers. Regular and Restricted Users (by virtue of their permissions) can create custom signatures on the number(s) they were assigned expect the shared PL short code and TF numbers. Editing custom signatures is done in User Settings - - My Signatures.
HOWEVER, only the Owner and Admin(s) can edit the default signature for a number. In other words, the signature which everyone uses if they do not choose a custom signature for that number. Default signature editing can be done for ANY number of the PastorsLine account INCLUDING the shared PL short code and TF numbers. Editing default signatures is done in Admin Settings - - Signatures.