Section 1: What is a message Credit?

Section 2: What happens if I run out of credits?

Section 3: PastorsLine says I don’t have credits to assign, but I think I do

Section 4: How can I purchase more credits?

Section 5: Allocate, increase, and decrease (give, add, and remove) credits to users

Section 6: When I delete a user, do their credits go back the owner?



FAQ: How can a user have negative credits?

Answer: Seems like an impossibility, but it happens every once in a while. For example, the user schedules messages. At that future time, the scheduled messages start to be sent. A few get sent in the following small time gap: after the credits run out but before our PastorsLine flag stops them from being sent. This creates the negative credit balance. Once the flag is up, the user would be locked out from sending any new messages until they are given more credits on a temporary basis or assigned a higher monthly credit amount.



Section 1

What is a message credit?

Simply put, a credit is a unit of cost used when sending or receiving text and voice messages.

Credits work in two ways.

Here is current pricing information:

MMS / Picture messages:

-These cost 2 credits (per person you send it to)

Texts / Calling:

Here is another way to look at it...

How do you know how many credits your message is using?

If you are unsure now many credits a text will cost you, when you are in the message box, look just above it and you would see the credit estimate for your message [brown box in image below].

You can also see the number of characters right beside the credit estimate [gold arrow in image above].

The voice broadcast also lets you know how many credits it will use before sending it.

For Individuals (see brown box in image below)


For Groups (see gold box in image below)


Section 2: What happens if I run out of credits?

We notify you before this happens. You can change your Credit Threshold in User Settings-Notifications so we can alert you to take action. We don't automatically auto-bill for overage. The user sending the message will receive 1 email per day when you are low in credits.

If you run out of credits but have an ongoing campaign, you will still be able to receive calls and texts. You just wouldn't be able to send messages or make calls. This puts the control in your hand.

We’ve got a choice of ‘credit buckets’ to choose from. They match the per-month plan amount and price. Alternatively, upgrade your plan.

Here is how to buy more credits WITHOUT upgrading your plan.


Section 3: PastorsLine says I don’t have credits to assign, but I think I do.

Where did those credits you thought you had go to? How does PastorsLine figure out how many credits you have left to assign?

NOTE: The credit restrictions apply only to users. You can add unlimited admins without any credit restrictions. So, you should not encounter this situation when adding admins.

Situation: You want to add a new user and assign that user some credits.

Issue: You click on Add a New User. When you try to give your new user some credits, the PastorsLine system gives you an alert limiting your credit allotment or an alert which says that all your available monthly credits have been assigned.

Let's look at an example:

The Total Company Credits are 120266 credits at the moment. So, it appears that I could assign all of them to my new user.

I begin typing in that number. I successfully type in "1202". As soon as I type in the "6" [12026], PastorsLine alerts me that "Credits per Month cannot be greater than 5244".

This is because the PastorsLine has taken into account the other users in my organization and their credit needs. KEEP IN MIND: Admins do not have a specific credit allotment. They share in the total credit bucket. PastorsLine cannot know how many credits each admin will use.

PastorsLine always makes sure that your plan will cover the total number of credits assigned plus reserve for admins, etc.

Fix:

There are two parts to the user credits that you need to understand first:

Credits per Month (gold box in image above)

This is the amount you assign to be added (automatically) to that user’s profile every month. Owner / Admins / Admin+ show as "Shared" because they share in the total credit bucket.

Users show as the number they are allotted. In this case, our user has been given 10 credits per month.

Total Credits (purple box in image above)

These are the total credits the user can use. They include any credits you have manually added plus any credits that have rolled over from the previous months. Owner / Admins / Admin+ show as "Shared" because they share in the total credit bucket.

Users show as the number of credits they have to use. In this case, our user has 10 credits. It looks like they have not used any of their monthly allotment. However, they could have had rollover credits which started their number at higher than 10.

You can increase and decrease these two values for current users to free up credits for your new user.

Step 1: On the User page (example image above), hover at the right-hand end of the user whose credits you wish to edit (decrease in this case) until you see the Action Menu (three vertical dots).

Step 2: Click on Edit Credits. The Edit Credits box will pop up.

Decrease the Credits per Month (brown box in image above) to free up credits and allow you to assign them to another user. Then, using the Total Company Credits, you can increase their Total Credits (turquoise box in image above) to provide a buffer by giving them back the credits you removed.


Section 4: How can I purchase more credits?

We’ve got a choice of ‘credit buckets’ to choose from. They match the per-month plan amount and price. Alternatively, upgrade your plan.

Here is how to buy more credits WITHOUT upgrading your plan.


Section 5: Allocate, increase, and decrease (give, add, and remove) credits to user

SOME BACKGROUND INFORMATION

[If you don't need this background info: Click here to skip head to the actual How To.]

Basically, owners and admins can work with credits such as editing the number of credits a user has. Please note that when editing credits, your plan’s credits need to be enough to support the total number of credits you are assigning your users.

Numbers

The credits for numbers are in addition to your credits given per plan. So, we are not touching those unless you add more numbers than the package allows.

Users

Unused credits rollover each month (as long as "rollover credits" is the option you chose and you maintain your current plan or upgrade). Read more about how changing plans may affect your credits.

An example

Let’s say a user has been assigned to receive 80 credits per month. At the start of Month 1, this user has 80 credits. During the month, only 50 are used. The remaining 30 are added to the Month 2 recurring assignment of 80 for a total of 110 credits at the start of Month 2.


If you are sharing a number or other users (non-admins) are sharing numbers, they can only used their assigned credits for sending out messages. That is, each user pulls from his/her own bucket of credits for outgoing messages. However, for incoming messages on a shared number, the system has no way of knowing which user to deduct the credits from. So, we deduct those from the global pool of credits (unless you chose to not count incoming messages on your plan).



HOW TO: Edit a User's Credits

Step 1

When logged into the V3 version of PastorsLine, click on More Menus [3 dots, brown circle in image below].

Step 2

2.1 Select Settings (gold box in image below).

2.2 Then, click Admin settings (turquoise box in image below).

2.1 Lastly, click Users (brown box in image below) from the dropdown menu.

The User page will open with a list of all the users on your account (purple box in image above).

Step 3

Let's take a closer look at the user page.

There are two parts to the user's credits:

  1. Credits per Month (turquoise column in image above)--This is the amount you assign to be added (automatically) to that user’s profile every month.

  2. Total Credits (brown column in image above) --These are the total credits the user can use. They include any credits you have manually added plus any credits that have rolled over from the previous months.

Step 4

Hover your pointer around a user and the Action Menu will appear (three dots, brown circle in image below). Click on the Action menu to reveal a dropdown menu. Select Edit Credits.

NOTE: In the example above, only the last user (Dave) would have the option of Edit credits. When you hover over the other user, (Testimony) it just brings up Edit (gold circle in image below).

And when you click on Edit, here is what pops up:

So what is responsible for this? Why are the users different?

If you look at the role column (brown box above), you will see that Testimony is an owner, while Dave is a user. Since owners share your credit bucket, you cannot edit the number of credits they use. This also applies to those who are also admins: you cannot edit the number of credits they use.

Step 5

In the edit credits box, you can see:

1 - Total Company Credits—The number of credits available at the moment to assign.

2 - Total User Credits—the entire number of credits available for this user at the moment. Use the up/down arrows to increase/decrease the total monthly credits for this user.

Note: You cannot assign more than the unused portion of the total company credits. See more in Section 3 above.

3 - User Assigned Credits / Month—the entire number of credits assigned to this user each month.

4 - Summary

Step 6

Click Save.


To see your Credit Transactions…

Step 1: In V3, click More (gold 1 in image above).

Step 2: Click on Settings (gold 2 in image above).

Step 3: Select Admin Settings (brown box and gold 3 in image above).

Step 4: Select Billing from the dropdown menu. A page containing transaction details would open in the right corner (blue box in image below).

Note: Each time you add or subtract credits, a line will be added to the transactions section with a running subtotal. For example, we removed 111 credits from Dave George's initial 300 to make it 189.

If you are looking for how to see how many total credits you have used for any given time period, check out this article HERE.


Section 6: When I delete a user, do their credits go back the owner?

The answer is yes, they do.

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