Here is a list and explanation of the most common errors:
Duplicate Number: This means there are multiple contacts with the same number in their profile (think husband and wife sharing one number or child profiles using their parent's number as theirs). We would send to the contact that is marked as the primary and skip the duplicate contacts. Credits are not deducted for duplicate numbers.
Unformatted number checked by carrier lookup: This means the number is not in the correct format. Something is wrong with the number. Most commonly, their number is showing as "0" or "10" because there is no number listed for that person. The first time you send to this person you would be charged credits, but everytime after that, we would skip them and no credits would be deducted.
Carrier Violation: This means you have sent something that has flagged your message as Spam by the carriers. The message was not sent to the recipient. Credits are deducted.
Skipped: Contact is blocked or opted out, number was a landline, external contact marked as deleted, was marked as unsubscribed by a user, the number is invalid, or it was a duplicate number. Credits are not deducted.
Here are some additional ones we might received back from the carriers:
Message Delivery - Unknown error: The destination carrier has returned a generic error message.
Unknown destination handset: The destination carrier is reporting the To number is unknown, or no longer in service.
Message Delivery - Unreachable destination handset: The destination carrier is reporting the 'To' number is unreachable - the device is likely powered down, out of the service area, or may not accept your messages.
Message Delivery - Carrier Violation: The destination carrier is filtering out your messages for delivery. This mean the carrier has marked your number as spam. If you send a large amount of bulk group messages, this could happen to you. That is why we recommend using the short code. Check out this article on carrier violations HERE.
Message Delivery - Message blocked: Your message has been blocked from reaching the destination. This mean the carrier has marked your number as spam. If you send a large amount of bulk group messages, this could happen to you. That is why we recommend using the short code. Check out this article on carrier violations HERE.
If you have sent texts to a group or individual and received an undelivered messages alert, you can check those out by using the "Undelivered Messages" filter in the HUB.
To check an undelivered message to an individual:
1. Go to the HUB and then click the "Filter" icon:
2. Select "Undelivered Messages"
3. Click "Unread/Read" to show your undelivered messages.
4. Select the message thread you want to check on, and hover over the "Undelivered Message" icon to reveal the reason why it was undelivered.
You can also check your stats on group message you have sent in the HUB For directions how to do that, click HERE.
1. Go to Analytics --> Logs
2. Choose "SMS Outbox (Group)"
3. Select your date range and click "Show"
4. Find the group message you want to check and scroll to the right side and click the analytics icon.
5. Now you can view the group delivery details.