Unsynced Groups in external apps (sync a NEW group)
Sync new or existing via the Integrations page (best way to sync multiple groups at a time)
Unsynced groups in external apps
You may have some groups that are in the external app(s) that you have integrated but have not yet been synced to PastorsLine. To sync them:
1. Click on Groups (left-hand most column in image below, yellow #1).
If you have set your Group App Settings to All Groups (middle column in image below, yellow #2), then the webpage you need will automatically open.
If not,
click on All Groups (middle column in image below, yellow #2).
click on View All (third column in image below, yellow #3).
The All Groups page will open.
4. Click on the Groups in External Apps tab (blue box in image above).
5. Click on Sync Now to sync your external groups (yellow arrow in image above).
6. The following form will pop up. Complete it and click SAVE to confirm your action.
NOTE: This is the Add New Group form because you need to give a name to your unnamed group(s).
Sync new or existing via the Integrations page
This is the best way to sync multiple groups at a time.
Step 1: Log in to PastorsLine.
Step 2: Get to your Integrations page.
| Hover over Integrations (left-hand most column).
Click on Manage My Integrations. |
Step 3: The Integrations page will open up, showing all your current integrations.
Integrations are now separated into Active and Inactive. See blue boxes & arrows in the image below.
Since you have already set up Tithely/Elvanto syncing, it will be in the active section.
Step 4: Any data from PastorsLine is automatically pushed into your Elvanto account. However, we only sync new data from Elvanto when you tell us to.
SYNCING NEW GROUPS
If you want to sync NEW groups:
Select Group(s) to Sync (brown arrow in image below)
If you want PastorsLine to automatically sync overnight, toggle on Overnight Syncing (fuchsia box in image below). The button will turn purple. This will automatically resync your account overnight. (This option is not available for all plans. You can check if it is available for you in your integrations page). If using overnight syncing, be aware of any campaigns you may be using with "send immediately" messages - you wouldn't want messages going out in the middle of the night to your contacts.
See more info about syncing NEW groups here: https://help.pastorsline.com/en/articles/4005087-v3-making-selected-tithely-elvanto-lists-into-groups-in-pastorsline
SYNC RECENT CHANGES
If you want to sync changes you have made to groups which ALREADY EXIST in PastorsLine, click on RESYNC RECENT CHANGES (gold oval in image below). This is recommended. However, you can also resync things separately:
Resync Group(s) (brown circle in image below)
Resync Contacts (light blue circle in image below)
Manually update a specific group
You also have an option to manually update a specific group you are working with.
| To get to your Elvanto groups: Click on Groups (left-hand most column) --> Integrations --> Elvanto |
| We chose All Synced. This opened up the third column containing 4 groups. |
| Click on the group you wish to manually update (see yellow #1 in image to the left).
Click on the Actions menu (see yellow #2 in image to the left).
Click on Sync Now (see yellow #3 in image to the left). |
The confirm action box will pop up. Click on the purple Yes, Sync button to continue the process.
Repeat for each group you wish to manually update.