Just before we begin...
Are you looking to sync so you can send a message?
We recommend our Browser Extension - designed to allow you to send group texts from within Pushpay/CCB. You create the message -- We do all the necessary syncing in the background.
SYNC A NEW GROUP: Unsynced Groups in external apps
BEST WAY TO SYNC MULTIPLE GROUPS AT A TIME: Sync new or existing via the Integrations page
UPDATE OR RE-SYNC AN EXISTING GROUP: Manually update a specific group
SYNC A NEW GROUP: Unsynced groups in external apps
You may have some groups that are in the external app(s) that you have integrated but have not yet been synced to PastorsLine. To sync them:
1. Click on Groups
2. Click on All Groups
The All Groups page will open.
3. Click on the Groups in External Apps tab (blue box in image above).
4. Click on Sync Now to sync your external groups (yellow arrow in image above).
5. The following form will pop up. Complete it and click SAVE to confirm your action.
BEST WAY TO SYNC MULTIPLE GROUPS AT A TIME: Sync new or existing via the Integrations page
This is the best way to sync multiple groups at a time.
STEP 1
Log in to PastorsLine.
STEP 2
Get to your Integrations page.
| Hover over Integrations (left-hand most column).
Click on Manage My Integrations. |
STEP 3: The Integrations page will open up, showing all your current integrations.
Integrations are now separated into Active and Inactive. See blue boxes & arrows in the image below.
Since you have already set up Pushpay/CCB syncing, it will be in the active section.
STEP 4: Any data from PastorsLine is automatically pushed into your Pushpay/CCB account. However, we only sync new data from Pushpay/CCB when you tell us to.
SYNCING NEW GROUPS, SAVED SEARCHES, AND/OR PROCESS QUEUES
If you want to sync NEW groups, saved searches, and/or process queues
Select Group(s) to Sync (gold arrow in image below)
Select Saved Search(es) to Sync (pink arrow in image below)
Select Process Queue(s) to Sync (grey arrow in image below)
See more info about NEW groups, saved searches, and/or process queues: https://help.pastorsline.com/en/articles/3488283-v3-making-selected-ccb-groups-into-pastorsline-groups
SYNCING RECENT CHANGES
If you want to sync changes you have made to groups, saved searches, and process queues which ALREADY EXIST in PastorsLine, click on RESYNC RECENT CHANGES (brown oval in image below). This is recommended. However, you can also resync things separately:
Resync Queues (light blue oval in image below)
Resync Groups (gold oval in image below)
Resync Contacts (purple oval in image below
If you want PastorsLine to automatically sync overnight, toggle on Overnight Syncing (fuchsia box in image above). The button will turn purple. This will automatically resync your account overnight. (This option is not available for all plans. You can check if it is available for you in your integrations page). If using overnight syncing, be aware of any campaigns you may be using with "send immediately" messages - you wouldn't want messages going out in the middle of the night to your contacts.
UPDATE OR RE-SYNC AN EXISTING GROUP: Manually update a specific group
You also have an option to manually update a specific group you are working with.
| To get to your Pushpay/CCB groups: Click on Groups (left-hand most column) --> Integrations --> CCB |
| We chose Process Queues and then 2-Way. This opened up the third column containing 4 groups. |
| Click on the group you wish to manually update (see yellow #1 in image to the left).
Click on the Actions menu (see yellow #2 in image to the left).
Click on Sync Now (see yellow #3 in image to the left). |
The confirm action box will pop up. Click on the purple Yes, Sync button to continue the process.
Repeat for each group you wish to manually update.
Create new group with integration
| Click on Create New (top option in left-hand most column). |
| Click on Groups.
Then choose Create a Group. |
 | The Add New Group box will pop up.
Click on Integration.
Then choose the Pushpay/CCB integration icon.
Complete the form. |