Due to the way mobile carriers determine and then block/filter spam messages, we recommend that anyone who wishes to send messages to several hundred people per day should enable secondary numbers. This is Step 1 in minimizing the randomness of mobile carrier filtering.
In addition to enabling secondary numbers, we have added an additional free option.
Now you can automatically resend failed texts due to carrier violations.
Most times when the carrier blocks your message, they send an error code back to our application. Once received, we would automatically reprocess the texts which were reported as blocked by a carrier.
**You can opt out at anytime. Numbers --> Toll-free number --> Settings
** Profile --> Organization
What happens if someone texts-in or calls this toll-free/short code number?
Nothing! It would not be processed. If you want to control this and gain the power of using toll-free or the short code, then you can buy one and import it to us. We can also add one to your account.
Will my audience get confused if they receive texts from a new number?
To minimize the chances that someone would be confused, we will include your original sender's number in the message.
e.g. If you originally sent a message ("test, normal number") to a person from (717) 833-6011 and that message was blocked by a mobile carrier, we would then reprocess this message using a toll-free number or short code assigned to your account e.g. (855) 340-6493.
The message would include the (717) number as shown in the example below:
Are there any additional fees to using this assigned toll-free number?
No, we're not charging anything extra to use the assigned toll-free number or short. When we reprocess a message, we are only charging 1/2 a text credit for each 1 message.
Do I need to pay for both my local number and my new toll-free number ior short code?
Not at all! You can keep both phone numbers active, but we'll only bill you for the primary number(s).