***You will need to be an owner or admin to do this.***

Step 1

Step 2

Click on your thumbnail image / icon / initials in the bottom, left-hand corner of your screen (gold #2 in image to the left).

Step 3

Click on Numbers (Admin) (turquoise box and #3 in image to the left).

Here is the entire page --- closer look in a minute...

Step 4

Click on the purple Add new number button in the top, right-hand corner of the Numbers page (see image above). The Verify Your Number box will pop up.

Step 5

Click on the middle box: Host Your Landline Number (SMS/Text) - turquoise box in image above.

Step 6

Click on the purple Next button (gold arrow in image above).

THE VERIFICATION PROCESS

Step 1

Complete the form (see image below). Then click Next step (orange box in image below).

Step 2

2.a Click Call me.

The next screen will generate a pin you will need to verify ownership with.

2b. The system will call your landline number. You must be near your phone to answer. and you must enter in the pin as instructed.

***Please make sure any extension needed is added before selecting Call me. ***

If you run out of attempts, delete the number from your Numbers screen. Then, re-add it.

If you run into any errors when trying to re-add the number again, please contact support by online chat or by emailing [email protected].

Step 3

Once your number is verified, you will need to complete the LOA request, then check your email for the official LOA.

DEFINITION LOA

An LOA is a letter of authorization that allows us through our vendor (Twilio) to get approval to enable texting on your landline, toll-free or VoIP number you already own. It's one of the steps in the process, as discussed below.

Signing this LOA does authorize us to change your SMS carrier (NOT your calling carrier) to our vendor. This is NOT permanent or a transfer of ownership and can be changed anytime in the future.

Once the LOA request form is completed, and while you are waiting for the electronic signature from you, this is what your screen would look like:

Once this is electronically signed, the transfer process will begin. It usually takes 1-3 business days.

NOTE: *Signing this LOA does authorize us to change your SMS carrier (NOT your calling carrier) to our vendor. This is NOT permanent, or a transfer of ownership, and it can be changed at anytime in the future.

Record any issues discovered and send a message to us via chat or email [email protected]. We will add up to 250 credits to your account as discussed above.

VOIP companies do not typically allow us to host SMS. There has been very few exceptions to this.

ADDITIONAL INFO FOR V3 USERS

Situation: You were in the middle of setting up your landline when you got taken away. You want to continue the process.

Here's how...

Step 1: On your numbers page, find the number you wish to continue verifying. Hover at the right end of the number line to reveal the Edit.

Step 2: Click on the Edit. The number detail box will pop up.

Step 3: Scroll down to Status. Click on Check Status.

If you need to continue verification, you will be taken back to Verification Step 2 above.