Here are the steps from start to finish.
Step 1: Create a new Hosted SMS to begin the order process. At this point, the number is checked for eligibility. Once the Hosted SMS has passed the eligibility check, the Hosted SMS will move into received status.
1a. If the eligibility check fails, your Hosted SMS Order will fail with the reason in the Console and in the API (i.e., already Hosted SMS, non-supported country, VoIP/Mobile type).
Step 2: The next step is to verify proof of ownership of the Hosted SMS with a phone bill or with a verification call.
2a. If using a phone bill to verify ownership, create a new Identity Document to be reviewed for authenticity.
2b. If using a verification call, initiate the call by moving the status to pending verification via the API resource instance, or initiating the call in the Console on the Hosted SMS Order page.
Step 3: Once your Hosted SMS(s) have been verified, the Hosted SMS will have to be electronically placed on a new Letter Of Authorization (LOA).
An LOA is a letter of authorization that allows us through our vendor (Twilio) to get approval to enable texting on your landline, toll-free or VoIP number you already own. It's one of the steps in the process, as discussed below.
Signing this LOA does authorize us to change your SMS carrier (NOT your calling carrier) to our vendor. This is NOT permanent or a transfer of ownership and can be changed anytime in the future.
3a. The email specified on the Authorization Document will receive an email from HelloSign to electronically sign the document. The document should be signed by the end-user answering the phone number.
3b. Note: If you have not already done so, create an Address object with the Friendly Name being the business and the First and Last name that of the authorized end user, decision maker on behalf of the phone number.
Step 4: After the Authorization Document (LOA) is signed, the Hosted SMS orders assigned to the Authorization Document will move into a carrier processing status.
*Signing this LOA does authorize us to change your SMS carrier (NOT your calling carrier) to our vendor. This is NOT permanent or a transfer of ownership and it can be changed at anytime in the future.
Note: Landline numbers will take up to 1 business day, while Toll-Free numbers can take up to 2-3 business days.
Step 5: Once the number has been successfully registered for SMS with PastorsLine, the number will move to the testing status for a short period, to ensure inbound SMS connectivity is functional.
Step 6: When testing is successful, the Hosted SMS Order will move to completed and your Hosted SMS will move to in-use.