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V3: Cancelling your PastorsLine Account
V3: Cancelling your PastorsLine Account

How to cancel your PastorsLine account from the Billing page and what happens after

Anne Heath avatar
Written by Anne Heath
Updated over a week ago

Step 1: Log in.

Step 2: Click on your thumbnail (bottom of left-hand most column).
โ€‹Step 3: Choose Billing from the pop-up (blue box in image to the left).

If you do not see this link, it means you do not have access permission. Please be in touch with the owner/admin of your PastorsLine account.

The Billing page will open:


Step 1: Click on Cancel Plan (blue box and arrow in image below).

โ€‹Step 2: The We are sorry to see you go box will open up and ask for a cancellation reason. Please provide honest feedback as this really helps us to improve. Then click on FINAL STEP.

Step 3: After you have gone through the process, you will receive one final email asking you to confirm the cancellation.ย 

If you cancelled your account by accident, or if you change your mind anytime before your time is up / the next billing cycle, you can un-cancel your account.

For monthly accounts, "time's up" is before your next monthly bill.

Meaning, if your plan renews on the 15th of every month, and you cancel your account on the 6th, you would have access to your account until the 15th of that same month. If you cancelled after the 15th, you would have access to your account until the 15th of the NEXT month.

For yearly (annual) accounts, "time's up" is before the end of your account year's time.

Meaning, if your plan started February 15, 2020, and you cancel in July 2020, you would have access to your account until February 15, 2021.

Find out how to un-cancel your account HERE.

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