Option 1 

Step 1: Log in. Near your picture and name in the top, right-hand corner, click on the Down arrow and go to your Billings page. 

Step 2: On this page, you will see options to Upgrade, Downgrade or Cancel your account. Click on Cancel. *for free trial users, you will see the option to upgrade or cancel

Next, the We are sorry to see your go box will open up and ask for a cancellation reason. Please provide honest feedback as this really helps us to improve. 

Step 3: Then click on Final Step. The Billing Portal page will open and then the Active Subscriptions page. If the Active Subscriptions page does not open automatically, simply click "Subscriptions" and then "Active Subscriptions" on the right hand side menu. *For free trial users, steps 3-5 do not apply

Step 4: Find your subscription and click Cancel.

Step 5: One last confirmation. Click OK to cancel.

Step 6: After you have gone through the process, you will receive one final email asking you to confirm the cancellation. 

Option 2 (For paid plan users only - option 2 does not apply to free trial users- see option 1 to cancel if on a free trial)

If you are already in your Billing Portal

Step 1: Click on "Subscriptions" and then select "Active Subscriptions". 

Find your subscription and click Cancel.

Step 2: Next, Click OK to cancel.

Step 3: After you have gone through the process, you will receive one final email asking you to confirm the cancellation. 

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