UPDATE DEC. 17, 2021

THE NEW WAY - RECOMMENDED

As you know, we always do our best to improve the functionality and clarity of PastorsLine. Technically, a group with a keyword and/or auto-reply is a campaign. So, we are recommending that from now on, when you create a new group with keyword(s) and/or autoreply, you do so from the CAMPAIGNS page. To support this, we have made a change.

There is a new link option on your Groups page (gold box in image above). To add a new group with a keyword and/or autoreply, we recommend clicking on this link option.

The page will refresh (see image above). This is the SAME page you would arrive at if you were on the Campaigns page and chose Create Keyword/Autoreply from the Create New Campaign dropdown menu (see image below).


Then follow the steps in this article.


THE OLD WAY - NOT RECOMMENDED

Step 1: Create a new group:

In the groups page, choose to create a new group:

or to edit an existing group:

Step 2: Name your new group:

Step 3: Toggle on the Add Keyword(s) button.

The button will turn purple (see below). You will notice that additional toggle buttons have now appeared with two choices. The choice is: send messages to this group via your (or one of your) 10-digit, local PastorsLine number(s) OR send via our PastorsLine shared short code.

Option I: Sending via a local number

Step 1: Make sure Local Numbers is purple. Toggle on the Turn on the keyword option for this tab button (will turn purple). The following form will open up.

Step 2: Choose the number you wish to send from.

Step 3: Type in the keywords you wish to use.

Step 4: If you want to define the auto-reply message settings, click to expand and show more settings.

The following form will open:

Toggle on the options you wish. Here is how the form looks when it is fully open.

Step 5: Set your first message for new users in this group (left-hand side) and "repeaters" (right-hand side). [For more information about new user vs "repeater", please click here.]

Use a template or compose a message. Our message might be, ‘Welcome to our church. We are glad you visited with us today.’

*For those returning subscribers ("repeaters"), type a different, more personal message. Perhaps ‘Welcome back. You are already connected to the group.’

Option II: Sending via the PastorsLine shared short code

Step 1: Make sure Short code (77411) is purple. Toggle on the Turn on the keyword option for this tab button (will turn purple). The following form will open up.

Step 2: Click in the "Assign short code keyword(s) you own" field and a list of the Keywords you have purchased or requested from PastorsLine will show (IF they are not already in use on your account). [For more information about free vs short code keywords, please click here.]

Step 3: Set your first message for new users in this group (left-hand side) and "repeaters" (right-hand side). [For more information about new user vs "repeater", please click here.]

Use a template or compose a message. Our message might be, ‘Welcome to our church. We are glad you visited with us today.’

*For those returning subscribers ("repeaters"), type a different, more personal message. Perhaps ‘Welcome back. You are already connected to the group.’

Step 4 (optional): If you wish to sync this group with an external app, click HERE.

Step 5 (optional): Adding to an Automated Messages Campaign (AMC).

Toggle on the button. It will turn purple (see screenshot below). Click on the downward arrow (green box below). Choose your AMC from the dropdown menu which pops up.

Step 6: Click SAVE to keep the information/choices you have made (see screenshot below). DO NOT click "Save and Collect More Data" unless you want to create and use a data capture with this keyword.

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