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V3: Groups -- Group Details -- Messages Tab
V3: Groups -- Group Details -- Messages Tab

See the message thread for this group.

Jason Alexis avatar
Written by Jason Alexis
Updated over 5 months ago

HOW TO GET TO THE MESSAGES TAB

Step 1

Log in to PastorsLine.

Step 2

Click on GROUPS (blue box in image to the left).
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By default, PastorsLine will open to the All Groups category, table view.

If you wish to change this default to your preference, click here.

Here is an example of the All Groups page, table view:

Step 3

Click on the detail line of the group you wish to work with. We clicked on the first group, All Kims (blue box in image above).

The screen will refresh to the details page of the group whose detail line you clicked (blue box in image below

Notice that there is a row of tabs (yellow box in image below). Click on the Messages tab.

This opens up the conversation box, which shows previous messages sent, and the time and day they were sent in the group (see image below).

4a. There are also other options that can be seen in the message box just below the message (brown circle in image below).

4b. Click on these options to see more statistics on sent messages.

As you can see, the above message was scheduled to be sent to 2 people. It was sent successfully to 2 people.

In the image below, the message was scheduled to be sent to 1 person. It was sent and that person opted out AFTER the message was sent. If they were opted out / unsubscribed before the message was sent, it will show under the "unsubscribers" category.

4c. Clicking Messages also opens a message box where you can type new messages for sending to recipients on the group (purple box in image below).

DID YOU REMOVE ANY PEOPLE FROM THIS GROUP?

When you remove a person from an external group (a group linked to an integration), we don't archive or delete the person from the group itself. The reason is that this person would just come back after a sync. Instead, we mark this person as 'removed'. When you send a group message, PastorsLine will automatically do the following:

(1) We will attempt to send them a message.

(2) We will see that they are 'removed'.
(3) We will mark the message as "failed" or "undelivered" as an internal note. However, no message is actually sent.

Recommendation: If the person should be removed from the group permanently, you should do this on the integration side (via your ChMS or app).

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