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V3: How to set up and use your Short Code Keyword
V3: How to set up and use your Short Code Keyword

You have reserved and purchased your Short Code Keywords (SCK). Now what? How to set up and use those SCKs.

Anne Heath avatar
Written by Anne Heath
Updated over a week ago

To use your Short Code Keywords:

NOTE: Only owners / admins can view the short code keyword page. Users and restricted users cannot.

If you have not completed the purchase process for a short code keyword before asking your people to use it to opt in, they will receive the following message

Step 1: When logged into V3, select Campaigns from the main menu (left-hand most column). Your Campaigns page will open.

Step 2: Select Create New Campaign (gold arrow in image to the left). Then select Create Keyword/Autoreply (purple arrow in image to the left).

Step 3: Enter the GROUP/AUTOREPLY NAME (gold box in image to the left). Note that the Add Keywords Section is toggled on by default (brown circle in image to the left).

Image 1

Image 2

Step 4: Toggle on the Short Code (77411) option (brown arrow in image 1 to the left).
The gold arrow is the local numbers option. This should remain toggled off.

The button will turn purple (see image 2 to the left).

Step 5: Click the search field under ASSIGN SHORT CODE KEYWORD(S)YOU OWN (gold arrow in image to the left) to reveal your available Short Code Keywords for use.

Note: If they are already in use for another group, they will not show here.

Step 6: Click on the short code keyword you want to use for this group (brown circle in image below).

Step 7: You will see your keyword listed under this tab, and you can continue creating or editing your group

Step 8: Edit your First Message (your autoreply to the keyword).

Step 9: Toggle on Sync with an external app? (gold circle in image below) to link any integrations you are using for this group (if shown).

Step 10: Click on Select App (brown arrow in image below) to choose the app you are integrated with.

Step 11: Toggle on Add to Automated Message Campaign (gold circle) if you want to link this group to an AMC.

Step 12: Click the downward arrow on the Please Choose line to open your AMC dropdown menu. Select the AMC you want to add.

Step 13: Click Save (brown box in image below) to leave this group as a simple, autoreply group, or click Save & Collect More Data (gold circle in image below) if you would like to capture their contact information (name, email, etc).

To EDIT an existing group:

1. Click the Pencil icon (gold circle in image below) next to the group and follow the above instructions.

More helpful links:

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