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V3: Use Keyword Auto-reply to send a link from the short code
V3: Use Keyword Auto-reply to send a link from the short code

2023.07.18: No longer relevant per Anne --- How to send a link from the short code using the group's keyword auto-reply feature

Anne Heath avatar
Written by Anne Heath
Updated over a week ago

Previously, it was a little complicated to send an auto reply to a keyword that contained a link.

Now, we have given you the option to choose your "send from" number to be FROM the short code. So Tom texts your keyword "WELCOME" to your PastorsLine number, 555-555-5555. Instead of risking your message being filtered because it contains a link, you can choose to have that message reply back FROM the short code.  

NOTE: Only owners / admins can view the short code keyword page. Users and restricted users cannot.

**This does work with data captures as well, but you may find new guests might have two text threads with this process - the one they reply to (your 10-digit, PastorsLine number) and the one they receive messages from (the short code). To avoid this, reserve a keyword to use with the short code - more info on that HERE.

Here's how you set this up:

1. Go to your Groups page (turquoise box and arrow in image to the left).

2. Find the group you want to edit and click on its 3-dot more menu (gold box and #2 in image below),

3. Click on Edit (pink box and #3 in image above).

The Edit Group screen will open.

4. In the Edit Group screen, scroll down until you see your Auto-reply Message Settings. Underneath, you will see two toggles labelled "Always reply via the short code, 77411" : one toggle for new subscribers (red box) and one for returning opt-ins (blue box). The toggle is "off" when the toggle button is grey (like in the example below).

5. Toggle both to "on" (toggle button turns purple - see red and blue boxes below). This makes sure the auto-response is from the short code.

6. Scroll all the way down to the bottom and click Save (green box) if you are finished OR Save & Collect More Data if you want to use a data capture (DC) with this feature (see note at top of this article if wanting to use a data capture with this keyword).

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