Currently, only owners can edit these settings and they apply to all users on the account. 

After your organization's name and country (Part 1), there are three main sections to this:

Part 2: The signature settings on messages that we reprocess due to carrier filtering

Part 3: The signature settings on outgoing (group and individual) messages that you choose to send from the short code.

Part 4: Toggle on/off Opt out message (this setting is for when using short code keywords WITH data captures)

Part 1: Name and country

Organization Name: This is the Full Name of your organization. This information is seen by all users on the account.

Short Organization Name: This field will allow up to 24 letters. This short name will be part of the unique signature created when reprocessing (resending) failed messages via a short code in cases of filtering by the mobile carriers. Read more about this here

Default Country: Choose from the dropdown menu if different than the default which is the United States.

Part 2: Resending failed messages due to carrier violations

Orange box above

This is the toll free or short code number from which you want to resend undelivered messages. Using a Short Code is recommended.

Click the down arrow to select from which type of number to auto re-process these messages. Select "NO" to turn this feature off completely.

Make your choice and then click SUBMIT.

Let's see that Part 2 image again...

Now we need to set up the signature settings on outgoing (group and individual) messages that you choose to send from the short code.

Green box above

This is the signature that will be automatically appended to your message when we need to reprocess your undelivered messages due to carrier filtering. Merge fields to use:
STOP to Opt Out (REQUIRED)
[User Short Name] AND/OR [Org Short Name]


Red box above: *In other words, you are also REQUIRED to have STOP to Opt Out AND at least one of the other options, [User Short Name] and/or [Org Short Name]. The order of these is up to you.

Signature placement

By default, the signature will be at the end of the message. In other words, when Show signature at beginning is toggled off (greyed out, yellow box below).

To have the signature at the front of the message, toggle this button on (purple, light blue box below).

To see what your signature will look like for each user

Click Preview (green box below).

Select the User you would like to see as an example of this signature.

Part 3: Using the short code to send group messages and campaigns

Make sure you have the use of short code enabled:

Edit Signature Format of Outgoing Text

Any time you want to use the short code for outgoing texts, this is the signature that will be used. Merge fields to use:


STOP to Opt Out (REQUIRED)
[User Short Name] AND/OR [Org Short Name]

Red box below: *In other words, you are also REQUIRED to have STOP to Opt Out AND at least one of the other options, [User Short Name] and/or [Org Short Name]. The order of these is up to you.

Click Preview to see what your signature will look like for each User.

Select the User you would like to see as an example of this signature.

Signature placement

By default, the signature will be at the end of the message. In other words, when Show signature at beginning is toggled off (greyed out, red circle below), the signature will be at the end of the message you send.

To have the signature at the front of the message, toggle this button on (purple, red circle below).

Part 4: Toggle on/off Opt out message (this is for when using short code keywords WITH data captures)

You are using a data capture with a short code keyword. How often do you want to give your contacts the option to opt out of this campaign?

Toggle is off (colored grey):

Your contacts will see the "stop to opt out" after every message. For example, after the data capture asks for their first name, again after the data capture asks for their email, etc.

Toggle is on (colored purple as in red circle below):

Your contacts will see the "stop to opt out" after the last message ONLY.

Once you have finished making all your changes, click "update" to save.

For a signature settings "ninja trick", check out this article here.

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