Terms to know:

Data Capture (DC): the campaign you can use to collect contact information like name, email, address, and/or date of birth through an automated text conversation

Automated Message Campaign (AMC) : The campaign you can use to schedule a series of messages over any amount of time. Including texts, emails (through mailchimp), polls, voice messages, and internal messages to other users on the account

Short code: A shared, 5-digit number you have access to using as your "from" number when sending messages and/or a number you can use with reserved keywords.

Long code / Local number: The 10-digit number you choose to be your PastorsLine number. This is a dedicated number you own that you can use to send / receive messages and use keywords with.

Keyword: A word you get to choose to trigger auto-replies / campaigns.

  1. Using our Mobile App
  2. Setting up your notifications
  3. Dashboard, Inbox and HUB
  4. Contacts
  5. Groups and Keywords
  6. Voice
  7. Voice Record Options
  8. Campaigns
  9. Analytics
  10. Integrations
  11. Templates, Facebook, and Help Notes
  12. Web Widgets
  13. Billing Page
  14. My Profile and Notifications
  15. Users
  16. Numbers
  17. Security

Using our Mobile app:

Getting Started at my.PastorsLine.com:

Set up your notifications

How to set up your notifications

Dashboard, Inbox and HUB Overview:

Contacts Page Overview:

What contacts come over when using integrations

How to import contacts

How to delete contacts

Groups and Keywords Overview:

Creating a group with a keyword and autoreply (NO data capture)

Creating a group with a keyword and data capture

Edit, Add, or Delete keywords from a group

How to set up and Use your Short Code Keywords

Using the filters in your groups page

Voice Overview:

HUB (recommended):

How to send a Voice broadcast (HUB)

Using Call Screening Greeting

How many credits do voice broadcasts use

Call Forwarding

Voice 1.0 (Legacy) *Retiring soon

More info can be found HERE

Campaigns Overview:

What campaign type should I use?

Creating a Guest Follow up workflow from A-Z

Analytics Overview:

How to find your analytics

How to view your group's sent statistics from the HUB

Integrations:

Templates, Facebook Community and Help Notes

Web Widgets

How to set up a web widget

Billing

My Profile and Notifications

Users Page Overview

How to add a new user

User Roles Explained

Edit user Privileges

How to give Billing Privileges to a User

Numbers

Adding more numbers to your account

How do the credits work for extra numbers?

How do I verify a phone number I own to use as a voice caller ID?

Deleting numbers from your account

Switching which number is your primary number

Security



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