V3: Verify Your Email Domain

You must verify your email domain before being able to use MailChimp in an automated message campaign

Anne Heath avatar
Written by Anne Heath
Updated over a week ago

To send email through Mailchimp, we need to verify that you are using a valid from email address hosted at a domain you can access. This helps keep your campaigns out of spam folders and protects your reputation by ensuring others can't use your domain without permission.

In this article, you'll learn a few ways to verify your email domain.

Before You Start

Here are some things to know before you begin this process.

  • You can still use free email providers, like Yahoo or Gmail, but due to new DMARC policies, they can no longer be added to your verified domains.

  • We recommend that you verify an email domain owned by you or your organization. 

  • There are several places in your account where you can verify a domain: Account Settings, the Campaign Builder, and the new user Dashboard. You'll only need to verify a domain once.

  • If you are using a subdomain for your From email address, it needs to be verified separately.

Verify an Email Domain in Account Settings

To verify your email domain in Account Settings, follow these steps.

  1. Navigate to the Domains page in your Account Settings.

  2. Scroll to the Emails section and click Verify Domain.

  3. Enter the email address containing the domain you want to verify and click Send Verification Email.

  4. When you receive the verification email, click the link in the email or enter the verification code in the pop-up window in your account and click Verify.Domain verification links and codes expire after seven days. If your link or code has expired, you'll need to repeat these steps to request verification again. If you don't receive the verification email, take a look at our troubleshooting tips below.

  5. The screen will refresh and display a success message in a pop-up window. Click Done to close the pop-up window and return to the Verify domains page. 

Verify an Email Domain in the Campaign Builder

You can verify an email domain directly from the Campaign Builder, but the process varies a bit depending on the type of campaign you’re working with.

To verify your email domain in the Campaign Builder for a regular email campaign, follow these steps.

  1. In the From section, click Add From. 

  2. Enter the from name and from email address you want to use for the campaign.

  3. Click Save.

  4. Click Verify Domain. If you don’t see the button or error message, then your domain has already been verified and you’re ready to send.

  5. In the Verify Domain pop-up modal, enter the email address containing the domain you want to verify and click Send Verification Email. 

  6. After you receive the verification email, click the link or enter the verification code in the pop-up modal and click the Verify Me button.Domain verification links and codes expire after seven days. If your link or code has expired, you'll need to repeat these steps to request verification again. If you don't receive the verification email, take a look at our troubleshooting tips below.

After everything is complete, we'll open the Domains page in a new window with a success message at the top of the screen, or show a success message in the pop-up modal.

Remove a Verified Email Domain

Users with a Manager level or higher can remove a domain from the list of verified domains at any time.

To remove a verified email domain, follow these steps.

  1. Navigate to the Domains page in your Account Settings.

  2. Click the drop-down menu for the domain you want to work with, and click Remove.

  3. Click Remove Domain in the confirmation pop-up window. The screen will refresh and display a success message at the top of the screen.

Troubleshoot Email Domain Verification

If you've followed the steps to verify your domain, but you haven't received your domain verification email, there are a few things that may be happening. Below are some tips to help you troubleshoot.

  • Allow More Time Depending on internet traffic and how busy your ISP is, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times.

  • Resend to a Different Address You can try resending the verification message to a different email address with the same domain. We'll verify the domain if we can confirm that you manage the domain via one of the addresses provided.

  • Add Us to Your Safe Senders List Add [email protected] to your safe senders list. This is the address the verification email comes from and this will help prevent the email from being mistakenly blocked or marked as spam.

  • Whitelist Mailchimp's IPs Ask your IT team to whitelist Mailchimp's delivery IPs. Whitelisting tells your mail server to allow any emails sent through our servers to be delivered. Usually, this is the first time your domain receives mail from Mailchimp and it's possible that your receiving server is dropping the incoming mail because it doesn't recognize Mailchimp's IPs.

  • Use the most recent email If you've requested domain verification more than once, you might receive multiple copies of the same email from us. Make sure you use the most recent email to verify your domain. Otherwise, verification won't work.


*This article was taken from MailChimp's help desk. To view the original article and for additional help with MailChimp, click HERE.

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