Even though we always showed you which messages were delivered, queued or failed, this was only seen if you opened specific conversations or if you visited the report section.
Now, we’ve made our failed message badge more visible so you know exactly what went out and what didn’t.
The failed message badge is a red triangle with an exclamation point inside. It will appear at the side of any unsent message.
Open the message for more info as to why the failure happened. We also added an undeliverable message filter at the Inbox/HUB: you can filter for all failed messages with one click. Great way to see recent failed messages and address them (resend, delete or edit the phone number).
Here are two ways you can view your undelivered messages:
1. Click the "Undelivered Message" icon in the top right corner (this will only appear if you have UNREAD undelivered message notifications).
2. Select the individual you want to view, or click "View All Undelivered" to view all messages.
3. Any undelivered messages will have the triangle icon and the message "Msg Failed" next to it.
4. View the reason it was undelivered by clicking on the message box. Once you click the message box, the Msg Failed will expand and show more details:
1. Go to the HUB/Inbox
2. Click the "Filter" icon
3. Choose the "Undelivered" filter
4. Then select "Unread/Read"
5. A list of ALL unread undelivered messages will populate on the left side of the screen.
6. To see the reason WHY the message was not delivered, select the person / message you wish to view. Any undelivered messages will have the triangle icon and the message "Msg Failed" next to it.
7. View the reason it was more than likely undelivered by clicking on the message box. Once you click the message box, the Msg Failed will expand and show more details:
Here is a list of reasons a message might be undelivered:
Duplicate Number: This means there are multiple contacts with the same number in their profile (think husband and wife sharing one number or child profiles using their parent's number as theirs). We would send to the contact that is marked as the primary and skip the duplicate contacts. Credits are not deducted for duplicate numbers.
Unformatted number checked by carrier lookup: This means the number is not in the correct format. Something is wrong with the number. Most commonly, their number is showing as "0" or "10" because there is no number listed for that person. The first time you send to this person you would be charged credits, but everytime after that, we would skip them and no credits would be deducted.
Carrier Violation: This means you have sent something that has flagged your message as Spam by the carriers. The message was not sent to the recipient. Credits are deducted.
Skipped: Contact is blocked or opted out, number was a landline, external contact marked as deleted, was marked as unsubscribed by a user, or was a duplicate number. Credits are not deducted.Error 30008 "Message Delivery - Unknown error": The destination carrier has returned a generic error message.
Error 30005 "Message Delivery - Unknown destination handset": The destination carrier is reporting the To number is unknown, or no longer in service.
Error 30003 "Message Delivery - Unreachable destination handset": The destination carrier is reporting the 'To' number is unreachable - the device is likely powered down, out of the service area, or may not accept your messages.
Error 30007 Message Delivery - Carrier Violation: The destination carrier is filtering out your messages for delivery. This mean the carrier has marked your number as spam. If you send a large amount of bulk group messages, this could happen to you. That is why we recommend using the short code. Check out this article on carrier violations HERE.
Error 30004 Message Delivery - Message blocked: Your message has been blocked from reaching the destination. This mean the carrier has marked your number as spam. If you send a large amount of bulk group messages, this could happen to you. That is why we recommend using the short code. Check out this article on carrier violations HERE.