For the new HUB

(click here for legacy inbox 1.0 users)

Near the top of the left-hand Inbox column, you will see a row of icons. Click Filter (the funnel icon) to list your filter options.

A option box will pop up. Click the drop down arrow next to Scheduled.

Click Contact to view your scheduled messages to individual contacts (this also includes Automated Message Campaign scheduled messages) or Group to choose scheduled group messages. 

Once selected, the Inbox will show the contacts/groups to choose from.

Click the contact/group to open the conversation box and view the scheduled messages. At the bottom of the message box, you will see "You have # scheduled messages". 

Click that message line to reveal all of the scheduled messages for the contact/group. 

To make changes to your scheduled message

If your scheduled message isn't already showing, you might see "You have # scheduled messages", near the bottom of the message box.

Click that message line to reveal all of the scheduled messages. 

If you want to edit or change the scheduled message in any way, click the message and you will see the following options:  Send now, Edit, and Delete.

Click Send now if you want to send the message right away. 

Click Delete If you want to delete the scheduled message. 

Click Edit to edit the message or schedule. Some editing options will appear:

Edit the scheduled message here:

Once your changes to the message have been made, click Save

To edit the date or time the message will send

Click Edit.

Select the new date, then time and click Save.

The page will refresh and you will see your updated changes. 

If you are viewing the Legacy Inbox

The easiest way is via your Inbox. At the top of the left-hand most Inbox column, you will see a row of icons. 

Click on the Calendar (just to the right of the star “Favorites” icon). Then choose Single or Group SMS. 


The system will return all scheduled messages in the category you selected.

Alternative: If it is a group message and you know the group name, you can go into Groups, select your particular group, and you will see all the scheduled messages for the group you selected.  *The Inbox colors may look different but the process is the same as below:


To edit a scheduled message, click the person's name from the list to open the conversation box. 

Hover your mouse over the scheduled message to reveal more options.

Choose to Edit, Delete, or Send the message now. 

To edit the message or reschedule it, select Edit. A new edit scheduled message box will appear.

Make any changes needed, and click Save when you are done. 

To change the date or time the message should be sent, click the Clock icon.

Next, click the Calendar icon.

Select your new date and/or time, and once finished, click Schedule to save the changes.

Did this answer your question?