To set up call forwarding on your unique PastorsLine number
STEP 1: Click on your Profile Name (top, right-hand corner of the screen, orange box below) and then click on Numbers (telephone icon, green box below).
The Numbers screen will appear.
STEP 2: Click on Settings (Gear icon, blue box below) of the phone number you wish to modify.
Three most common choices (but see below for more options you can do):
1. Do you want incoming calls to your PastorsLine number forwarded to another number?
Toggle on call forwarding, enter the number you want calls forwarded to, decide if you want to enable a voicemail greeting, and enter in a email for missed call / voicemail notifications. Save all changes. (Call forwarding costs 3 credits per minute and 4 credits per minute for transcription of the voicemail.)
It will look like this in the numbers screen once you are done setting up call forwarding:
2. Do you want a voice message saying "this number is not accepting calls at this time. Please try texting instead..." type of message and then the call to be disconnected?
Toggle on "do not call" (you may have to toggle "off" call forwarding first to reveal the "do not call" option), then toggle "on" the "Read text above, then end the call" option. Save all changes.
It will look like this in the numbers screen once you are done setting up "Do not call with a message":
3. Do you want to not accept incoming calls at all?
Toggle on "do not call" (you may have to toggle "off" call forwarding first to reveal the "do not call" option). Then toggle "off" the "Read text above, then end the call" option. Save all changes.
It will look like this in the numbers screen once you are done setting up "Do not call":
In the below examples, we are going to work with the number 18174063993.
The Edit Call Forwarding screen will appear.
Case #1: Call forwarding (blue box above) and Do not call (yellow box above) are both toggled off.
How do we know this?
Call Forwarding: grey dot = Call Forwarding turned off; purple dot = Call Forwarding turned on.
Do not call: grey dot = Do not call turned off; purple dot = Do not call turned on.
So, 2 grey dots = both toggled/turned off. Under these conditions, the phone using this number is going to ring once, and then go to voicemail.
What will the voicemail greeting be?
Just to recap, the voicemail greeting is what people will hear when they reach your voicemail. It will either be a personalized greeting or the default greeting.
How do I know whether a personalized greeting is enabled or not?
When you see Enable, it means that the default is being used (because you have the option to Enable).
When you see Disable, it means a personalized greeting is being used (because you have the option to disable).
To personalize your greeting - Click on Edit. Enter in the text (text-to-speech), upload the audio recording, or record the message you want by having our platform call your phone. After editing, click on Enable. The Enable Confirmation box will pop up. Click on YES.
Case #2: Call forwarding toggled off and Do not call toggled on (green box below).
In this case, the call will not go to voicemail. There are two message options:
The caller will hear a text-to voice message (orange box above) explaining the situation, and then the call will be disconnected. An example message is: "This number is not accepting calls at this time. Please try texting instead. Thank you."
To use this option, enter your text AND toggle on the Read the text button (blue box above). Remember: toggle on = purple dot; toggle off = grey dot.
If the Read text option is toggled off, the phone will ring for a while and then disconnect. The caller will have no explanation. **We suggest not using this option if at all possible since it does not contribute to your goal of strong connections with your contacts.**
Case #3: Call forwarding toggled on (red circle below), Do not call toggled off AND Forwarding number is left blank (no forwarding number).
Note that in this case, there is no Do not call option.
Since there is no number to which to forward messages, the calls will go to voicemail.
What will the callers hear?
It depends what is enabled.
Personalized greeting: Either your personalized greeting or no greeting.
Voicemail greeting: Either your personalized voicemail greeting or the default.
Example #1: Personalized greeting is enabled and voicemail greeting is default.
Example #2: Both personalized greeting and personalized, voicemail greeting are enabled.
Case #4: Call forwarding toggled on (red circle below), Do not call toggled off AND there is a Forwarding number.
In general, the caller will hear your personalized greeting or no message. Then, the call will be transferred to voicemail. The caller will hear your personalized voicemail message or the default message.
What exactly happens depends on what is enabled. There are a lot of options here, so following are some examples.
Example #1 - Both personalized greeting and personalized voicemail greeting are enabled.
Example #2 - Personalized greeting is enabled BUT the voicemail greeting is default.
Example #3 - Both personalized greeting options are disabled.
Example #4 - Personalized greeting is disabled BUT personalized, voicemail greeting is enabled.
Voicemail and Missed Call Notifications Email
This is the email address which receives notifications of voicemail.
Enter in the email you want to use.
Did you make any changes to anything???
Click Continue to save your changes. A screen will appear showing a summary of what you have just set up.
Verify that the information is correct. Then, scroll down, and click Finish to complete the process.